Job Title: Multilingual Customer Support Representative
We are seeking an experienced Multilingual Customer Support Representative to join our team.
This role will involve handling day-to-day customer inquiries via phone and email. The primary focus of this position is delivering exceptional customer experiences.
You will be working in a dynamic, collaborative environment that values high-quality service and customer satisfaction.
About the Role:
* Act as the first point of contact for customers and ensure they have a positive experience
* Investigate, document, and resolve customer issues efficiently
* Maintain continuous improvement by suggesting better ways of working
To Be Successful You Will Need:
1. Full fluency in English (and French/Spanish)
2. A strong focus on providing excellent customer care with a sense of urgency always being top priority
3. Better communication skills including building relationships effectively
4. A positive attitude towards career growth opportunities