Key Responsibilities
1. Process and manage high volumes of renewable generator applications from initial application to final connection to the electricity system.
2. Work with and support the team processing and managing high volumes of customer applications.
3. Interact with and manage customers and key stakeholders.
4. Proactively deal with all relevant generator queries within and outside own business area.
5. Work with the team to ensure the relevant pages on the Networks website to ensure the information is accurate and consistent.
6. Participate on cross business team projects to support ongoing development work.
7. Implement generator connection policy and regulations as they apply to the Networks.
8. Develop and build relationships with other internal teams to achieve a best practice end to end Generator Connection process.
9. Develop reports on the status of projects connecting to the distribution system and on the generator connection offer process.
Essential
1. Experience dealing directly and professionally with customers and stakeholders.
2. Proven ability to work with key relevant IT systems such as Microsoft Office Systems (Word, Excel, Sharepoint).
3. Proven ability to deliver a high volume of work on time and with a high level of accuracy.
4. Experience delivering high quality results in a fast moving environment.
5. Strong proven communication, presentation, interpersonal and analytical skills.
6. Ability to work independently to solve issues and develop processes.
7. Proven ability to work with a team and provide guidance and support to team members and the wider business.
8. Awareness of key technical elements of the electricity system and sufficient awareness of renewable generator technologies to be able to liaise with customers and technical support teams and resolve issues.
Desirable
1. Knowledge and experience dealing with renewable generator installations or connections would be beneficial.
2. Experience dealing with electricity industry stakeholders.
3. Experience working with SAP systems.
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