Job Description
We are seeking a talented Operations Engineer to join our team. This individual will play a key role in driving the success of our services by implementing and providing advanced operational support for streaming media solutions.
The ideal candidate will have a strong understanding of media curation and distribution, as well as experience with observability tooling such as Conviva, Datadog, SentryIO & AWS.
* About the Role
* This position involves operating within a high-performing engineering team focused on widening their knowledge of the environment.
* The successful candidate will contribute to SLI, SLA, and SLO definition with Quality of Streaming, Merchandising and Editorial teams.
* Highly involved in operational engineering efforts to enhance observability through systems and interactions through media, content, and ads pipelines.
* Focused on customer intent and delight in architecting operational engineering activities.
* Assist in roadmap definition with stakeholders to meet quarterly and yearly objectives & key results.
* Coordinate with DevOps teams on model revisions and improvements.
* Delve deep into process, monitoring, and tooling improvements.
* Leverage observability tools to view and report on changes in streaming quality as new product features are deployed.
* Collaborate with QA and Content teams on enhanced understanding of the streaming application experience.
* Provide Tier 2+/advanced application troubleshooting and support.
* Facilitate the efforts to understand system interactions for key user journeys.
* Serve as a key member of post-incident review and analysis.
* Drive a culture of innovation and be an agent of change.
* Cultivate a culture that rewards aggressive pursuit of innovative solutions to problems.
* Be responsive to the business in proposing and developing new products and services.
* Identify opportunities to create new products and services that meet current and prospective market opportunities.
Required Skills and Qualifications
* Education
* Bachelor's degree in computer science, Business Management or similar field, or equivalent experience, in lieu of degree.
* Experience
* 2+ years' experience in implementing and providing advanced operational support for streaming media solutions.
* 1-3 years' experience in 24/7 support environment.
* Skills
* Deep understanding of media curation and distribution.
* Fundamental understanding of the most current AWS concepts and technologies.
* Expert understanding of observability tooling: Conviva, Datadog, SentryIO & AWS.
* Proven ability to foster and grow world-class operational support.
* Strong understanding of engineering software processes, lifecycle methodology, configuration management, release management, and system verification and testing.
* Tech Experience
* Broadcast and digital media.
* Content serving and distribution networks.
* Agile/Scrum methodologies.
* Jira, Wiki.
Benefits
We offer a work environment that fosters mutual respect, professionalism and cooperation. We are an equal opportunity employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, national origin, ancestry, alienage or citizenship status, age, disability or handicap, sex, gender identity, marital status, familial status, veteran status, sexual orientation or any other characteristic protected by applicable federal, state or local laws.