Keeper is hiring a driven Bilingual (Spanish/English) Systems Support Engineer to join our B2B EMEA support team.
Qualified candidates must permanently reside in Ireland.
This is a hybrid position for those living within a commutable distance to our Cork, Ireland office, or fully remote for those living outside a commutable distance.
Keeper's cybersecurity software is trusted by millions of people and thousands of organisations, globally.
Keeper is published in 21 languages and is sold in over 120 countries.
Join one of the fastest growing cybersecurity companies and gain valuable skills while providing complex technical support and resolution analysis.
About Keeper Keeper Security is transforming cybersecurity for people and organisations globally.
Keeper's intuitive solutions are built with end-to-end encryption to protect every user, on every device, in every location.
Our zero-trust privileged access management platform deploys in minutes and seamlessly integrates with any tech stack to prevent breaches, reduce help desk costs and ensure compliance.
Trusted by millions of individuals and thousands of organisations, Keeper is the leader for password, passkey and secrets management, privileged access, secure remote access and encrypted messaging.
Learn how our zero-trust and zero-knowledge solutions defend against cyber threats atKeeperSecurity.com.
About the Job Join an elite team of highly skilled Systems Support Engineers and Sales Engineers, to play a key role in the company's post sale technical assistance and customer experience.
This position is responsible for performing technical support for clients and providing resolution analysis on various technical issues.
The Systems Support Engineer works closely with Keeper's business customers and must possess the ability to communicate technical information to users with a varying level of technical experience.
Responsibilities: Provide exceptional customer service while responding to phone, e-mail and online requests for technical supportRepresent the customer to ensure serviceability and product quality issues are being tracked, prioritized, resolved, and incorporated into the product release cycleAssist customers in the installation and deployment of Keeper's software productsTrack and monitor all support cases to ensure timely resolution and follow-upClearly identify, document, and find solutions for customer issues and product problemsEscalate critical customer situations to the appropriate level of management and engineering expertiseCommunicate technical issues and solutions to the engineering, QA, sales, and support teams as well as to the customer base5+ years' experience in IT management and System AdministrationFull fluency in Spanish and EnglishHands on experience with Mac OSX, Windows & Linux administration and troubleshootingExperience working with Single Sign On (SSO) environmentsAdvanced knowledge in Firewalls, AD environments, DNS Servers, Authentication protocols, LDAPExcellent command of Linux Shell and PowerShellIn depth knowledge of prem/cloud/hybrid environmentsBilingual fluency, ability to write, read, and speak both English and SpanishPreferred Requirements Bachelor's Degree or equivalent experienceAbility to adapt, overcome objections, and learn complex solutionsExcellent time management and communication skillsWorking knowledge of PythonOnsite lunchesPrivate healthcare (no wait period)Pension contribution (no wait period)Sick PayBike-to-Work SchemeAbove Market annual BonusesKeeper is an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees.
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