Hotel Operations Specialist Job Description
* Our team is looking for a Hotel Operations Specialist to analyze and improve hotel performance. The ideal candidate will have experience in analyzing data, creating reports, and implementing strategies to drive revenue growth.
* The Hotel Operations Specialist will be responsible for monitoring the business daily, examining key performance indicators such as room occupancy, average daily rate, and revenue per available room. They will also be responsible for reporting guest feedback to the team and ensuring prompt corrective action is taken.
* This role requires strong collaboration skills, with the ability to work closely with the Revenue and Reservations Manager & Sales Manager to achieve budgeted targets. The successful candidate will also be responsible for creating, developing, monitoring, and adjusting sales and pricing strategies.
* As a Hotel Operations Specialist, you will maintain an up-to-date and functional website booking process, ensure hotel personnel are fully competent in using all systems, and load management and rates, profiles, and availability into the property management system (PMS).
* Key responsibilities include analyzing lost, refused, and cancelled business, updating weekly forecasts of expected results, comparing variances and budget comparisons on Alkimii, and preparing 36-month forecasts.
* The successful candidate will also manage all reservation and group booking administration, process all requests, manage inventory of all processes, and recommend ways to maximize revenue. Additionally, they will input reservations into the system, work closely with the front desk in dealing with reservations enquiries, monitor competitors' rates, understand local markets and demands.
* They will assist in the preparation of the hotel Rooms Sales budget, have a thorough knowledge of the hotel and all products on offer, handle and resolve customer complaints, following through to ensure the highest level of guest satisfaction at all times.
* Ultimately, this role requires a professional who can implement SOPs and minimize refunds while maintaining high-quality service standards.
Required Skills and Qualifications:
* 3+ years of experience in hotel operations or a related field.
* Strong analytical and problem-solving skills.
* Excellent communication and collaboration skills.
* Ability to work in a fast-paced environment and adapt to changing priorities.
* Proficient in Microsoft Office Suite and property management systems (PMS).
Benefits:
* A competitive salary and benefits package.
* Ongoing training and development opportunities.
* A dynamic and supportive work environment.
How to Apply:
1. Submit your application, including your resume and cover letter.
2. Ensure you meet the required skills and qualifications listed above.
3. Highlight your relevant experience and skills in your application.