Overview
Your work days are brighter here. At Workday, it all began with a conversation over breakfast. Our founders sought to revolutionize the enterprise software market. Our culture centers on putting people first, with happiness, development, and contribution of every employee central to who we are. We value a healthy, employee-centric, collaborative culture as the essential mix for success. We look after our people, communities and the planet while remaining profitable. Feel encouraged to shine, and bring your brightest version of you to have a brighter work day here.
At Workday, we value candidates’ privacy and data security. Workday will never ask candidates to apply to jobs through websites that are not Workday Careers. Be aware of sites asking for your data in connection with a Workday job posting that is not from Workday. Workday will never ask candidates to pay a recruiting fee or pay for consulting or coaching services to apply for a job at Workday.
About The Team
The Desktop Systems Specialist, End User Services, will join our Business Technology (BT) organization, focusing on delivering exceptional service to everyone. The role entails day-to-day technical support onsite and virtually for remote users and executives. A can-do attitude and superior customer service are essential. You will use technical experience to ensure quick resolution of incidents and requests, minimize end-user disruption, drive service improvements, and provide an excellent end user experience.
About The Role
People
Provide outstanding executive-level and customer service to all Workmates face-to-face, via chat, and over the phone.
Provide regular updates to Workmates on incident or request tickets.
Educate new hires on software and technology-related procedures to secure a swift onboarding process.
Engage with site leadership to identify emerging trends or issues with opportunities for improvement.
Working knowledge of Active Directory and basic AD administration.
Develop positive relationships with Workmates of all levels across Workday.
Excellent multi-tasking and time management skills with the ability to thrive in a fast-paced, high-pressure environment.
Flexible and adaptable to a high-change environment and open to new concepts and/or processes.
Process
Assist Workmates through the new hire onboarding process, ensuring login to equipment and initial computer setup guidance.
Perform incident management and break-fix support, troubleshoot hardware issues, resolve and/or escalate as needed.
Take corrective action on hardware issues to restore operation.
Set up, breakdown, and transport hardware for new and existing Workmates as needed.
Assist logistics with shipping and provisioning of hardware to remote sites.
Track hardware inventory and perform regular cycle counts to ensure accountability.
Coordinate restocking of hardware inventory with the logistics team.
Review, update, and/or create internal procedures to improve current processes.
Technology
Ensure a smooth and stellar technology-related experience for new hires: devices, peripherals, provisioning, and training so all new Workmates are productive on day one.
Support Workmates on applications and collaboration tools within the environment including Outlook, Google, Slack, RSA, Okta, Zoom on Mac and Windows OS.
Support AV services for events and meetings onsite and virtually; perform break-fix resolutions for AV software and/or hardware.
Support training room technology onsite, including Chrome boxes and VDI/AV integrations.
Troubleshoot other IT-related hardware in-office (printers, etc.).
Set up mobile email, VPN, and internet access for Workmates on a secured Workday network.
Troubleshoot network connectivity issues including digital authentication, remote access, secure Wi-Fi, and wired network connections.
About You
Basic Qualifications
5+ years of experience with multi-OS platforms (Windows, OSX, Mobile)
5+ years of experience with Audio Visual Support
BS/BA in Computer Science, Information Systems, or a related field
5+ years of equivalent work experience in Computer Science, Information Systems, or a related field
Other Qualifications
Proven customer service experience and inviting personality
Proven communication, presentation, and influencing skills
Strong problem solving and critical thinking skills
Our Approach to Flexible Work
With Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a fixed number of in-office days, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you’ll have the freedom to create a flexible schedule that caters to the business, team, and personal needs, while being intentional to maximize time spent together. Those in our remote home office roles also have the opportunity to come together in our offices for important moments that matter.
Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!
Seniority level
Not Applicable
Employment type
Full-time
Job function
Information Technology
Industries
Software Development
Referrals increase your chances of interviewing at Workday by 2x
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