B2B Back Office Support Agent at one of Europe's leading online retail groups (Full-time, 40.5 hours/week), part of the wider 123ink group of companies across Europe, is looking for a B2B Back Office Support Agent to support our growing B2B client base from our Dublin office.This is an excellent opportunity for someone with strong organisational skills, attention to detail, and a customer-focused mindset to join a dynamic and international team.You're right for this role at because…You have 1–2 years of experience in a back-office, administrative, or sales support role.You're organised, accurate, and comfortable working with data, reports, and systems.You enjoy supporting sales colleagues and ensuring smooth processes for clients.You're proactive in keeping records up to date and following up on outstanding actions.You're able to communicate professionally with clients and colleagues alike.You're confident using MS Office and eager to learn CRM/ERP systems.As part of your job you'll…Manage back-office sales administration, including order processing, quotations, and client records.Support the sales and business development teams with reporting, pipeline updates, and client documentation.Liaise with Customer Service and Warehouse teams to ensure smooth order fulfilment and excellent client experience.Handle client queries and follow-ups in a timely and professional manner.Maintain accurate records in our CRM and ERP systems.Prepare sales reports, activity summaries, and support materials for management.Assist in coordinating campaigns, mailings, or promotional activities from an administrative perspective.Ensure compliance with company policies, procedures, and business ethics codes.Skills and qualifications…Excellent spoken and written English.Strong organisational skills and attention to detail.Ability to prioritise tasks and manage time effectively.Willingness to learn our business model, products, and systems.Strong team player, with good interpersonal and communication skills.Proficiency with MS Office; CRM/ERP experience is a plus.What you can expect from us…A rewarding job in a thriving, vibrant company.Competitive salary and benefits.Opportunities for training and personal development.A collaborative and international work environment (700+ colleagues across Europe).Career progression opportunities as the company continues to expand.A healthy work-life balance and supportive team culture.About is one of Ireland's biggest and best suppliers of printer consumables. Founded in Dublin in 2006, we now serve over 400,000 clients across Ireland. As part of the 123ink group (active in Benelux, Spain, UK, Netherlands, Ireland, Sweden, and Poland), we're growing rapidly and continue to expand our client base across Europe.Our business strategy is simple: customers are at the heart of everything we do. That means excellent service, competitive pricing, and fast, reliable delivery.We're looking for motivated, detail-oriented team members who want to build their career with us in a supportive and ambitious environment.Job Type: Full-timeWork Location: Dublin office (in person)Job Type: Full-timePay: €30,000.00-€32,000.00 per yearBenefits:Additional leaveCompany eventsEmployee assistance programEmployee discountOn-site parkingStore discountWork Location: In person