Service Booking Advisor
Spirit Motor Group is one of Ireland's largest automotive retail groups, with no fewer than nine locations and a huge selection of new and used cars and commercial vehicles available.
Established in ****, we're proud to represent some of the world's most celebrated brands, including Jaguar, Land Rover, Volvo, Ford, ŠKODA, SEAT, and Volkswagen service.
We are looking for a professional Service Booking Advisor in Spirit Foster.
The role is fulltime, Monday to Friday, 40 hours per week.
Roles and Responsibilities
The Booking Advisor is the first point of contact on customers and visitors arriving to the showroom.
· Report into the Service Manager
· Checking vehicles in& out of customer vehicles.
· Take payment & invoicing.
· Ensuring customers receive a great welcome when they arrive to the showroom.
· Answer main switchboard in dealership, directing calls and co-ordinating service bookings.
· Scheduling customer cars in based on the workshop availability.
· Directing customers to wait and avail of refreshments in the customer wating area while their service person becomes available.
· Providing directions to the service and parts department.
· Receiving incoming post and deliveries, sorting and distributing incoming post.
· Keep up to date with company events, promotions, special offers etc where switchboard may be busier.
· Answer simple customer enquiries .
· Direct customer queries and/or complaints to the appropriate department.
About you:
· At least 1 year's experience on a busy customer facing reception
· Experience of dealing with customers, meeting, greeting and responding to queries over the phone and in person
· Excellent organisational skills and the ability to multi task and problem solve.
· Ability to communicate at all levels.
· Good administration and time management skills
· An enthusiasm for a career in customer service
· A working knowledge of vehicle management systems e.g. Keyloop /Kerridge / Autoview
· Ability to be flexible as and when required, have a "can do" attitude.
· Excellent communication skills with fluent spoken and written English
Reward package:
· Fulltime permanent contract with a leading motor group in Ireland
· Competitive Salary
· 22 days paid annual leave
· Contributory Pension Plan
Job Types: Full-time, Permanent
Benefits:
Bike to work scheme
Company pension
Employee assistance program
Employee discount
On-site parking
Experience:
Service: 1 year (required)
Work authorisation:
Ireland (required)
Work Location: In person