About Us:
Healthxchange Ireland is a leading distributor of healthcare products, specializing in Aesthetic Medicine, Medical Devices, Medical Grade skincare and Cosmetic Skincare Products. We are committed to providing exceptional customer service and delivering high-quality products to our valued clients. As our business continues to grow, we are seeking dedicated and customer-focused Customer Service Administrator to join our dynamic team.
Job Description:
As a Customer Service Administrator, you will play a crucial role in ensuring the smooth and efficient operation of our order processing and sales growth activities. Your primary responsibilities will include processing orders, payments, invoicing, answering calls, assembly and packing of orders, stock management, interacting with clients face to face at the office, and driving sales growth.
Responsibilities:
* Process orders promptly and accurately using our order management system, ensuring a seamless customer experience
* Answer incoming phone calls and respond to customer inquiries, providing excellent customer service and resolving any issues or concerns
* Make outbound calls to existing and potential clients to promote our products and services, identify sales opportunities, and drive sales growth
* Collaborate with the sales team to identify and pursue new business opportunities, contributing to the overall growth of the company
* Provide product information, pricing details, and delivery updates to customers, ensuring clear and effective communication
* Order fulfillment, including picking, packing, and shipping products.
* Purchase orders processing, stock management, stock checks and put away.
* Stay up-to-date with industry trends, product knowledge, and competitor activities to provide informed recommendations and insights to customers
Ad hoc: carry out ad hoc duties as requested
Requirements:
* Previous experience in customer service (3 years as a minimum), order processing, and sales is preferred
* Excellent communication and interpersonal skills, with the ability to build rapport and establish strong relationships with clients, fluent in English language
* Strong sales and negotiation skills
* Ability to work in a fast-paced environment and handle multiple tasks simultaneously
* Strong organizational and time management skills, with the ability to prioritize and meet deadlines
* Proficiency in using CRM systems and order management software is preferred but training will be provided
* Ability to work independently and as part of a team, with a positive and proactive attitude
* Valid driver's license and access to own car to commute to Calmount Business Park in Ballymount and for working between our two sites within the same business park
Qualifications required:
* Professional
* Graduate caliber or Leaving cert with training courses in a related field and good working experience in Ireland
Job Types: Full-time, Permanent
Pay: €30,000.00-€33,000.00 per year
Benefits:
* Company events
* Employee discount
* On-site parking
Application question(s):
* How many years of experience in a Customer Service or related role do you have?
* Do you have a valid driving license with your own car?
* Should you be successful, How much notice do you need to give your current employer?
Language:
* English Fluently (required)
Work Location: In person