Case Manager, High Support Housing
Location: Dublin
Contract: Full Time, 2 Year Fixed-Term Contract
Purpose of this role: to work as part of the core DOSH (Dublin Off- Site Housing) team supporting households with complex needs, with a focus on individuals who have experienced long-term homelessness.
* Community-based role: Work offsite in the community, providing direct support through home visits.
* Independent working: high level of autonomy.
* Team support: Weekly team meetings and ongoing supervision to support your professional development.
* Internal training: including Housing First, Therapeutic Crisis Intervention (TCI), and addiction support.
* Collaborative environment: Work with multi-disciplinary professionals committed to holistic, person-centred care.
What You Will Do
* Deliver services in line with Focus Ireland's standards of best practice.
* Operate within the objectives and policies of the Dublin Offsite Housing team.
* Collaborate seamlessly with the Focus Housing Association property management team.
* Provide a safe, welcoming environment for customers, offering the provision of basic physical care and support while respecting their individual choice and autonomy.
* Build trusting relationships with individuals who are street homeless or in temporary accommodation, supporting their transition to a more stable lifestyle.
* Manage a caseload of 10–12 customers, conducting assessments, referrals, and support planning as the lead agent using the Care and Case Management system and other relevant tools.
* Support clients in accessing housing, welfare rights, entitlements, and move-on accommodation.
* Assist customers in creating and sustaining a home, primarily through face-to-face, in-home support aligned with tenancy settlement indicators.
* Accompany customers to appointments (e.g., doctors, counsellors, court).
* Collaborate within a multi-disciplinary team, coordinating wraparound supports with internal and external agencies.
* Support customers in developing homemaking skills and maintaining positive relationships with their housing officer, with a focus on rent payment, home management, repairs, and neighbourliness.
* Help customers integrate into their local community and access clinical, medical, and other support services.
* Encourage life skill development and support access to education, training, and employment opportunities.
* Maintain accurate casework records, daily logs, and assessments using Focus Ireland's database and PASS.
* Attend internal and external meetings, handovers, and training sessions as required.
* Participate in regular supervision with your assigned supervisor.
* Supervise students or volunteers as requested.
* Implement existing policies and contribute to the development of new ones.
* Undertake other duties as reasonably assigned by the Service Manager or Team Leader.
* Remain vigilant to health, safety, and welfare risks in the workplace and report concerns appropriately.
What You Will Need
* Degree-level qualification in social care, youth work, or a related discipline.
* Experience working with individuals who are or have been homeless.
* Experience supporting individuals with dual diagnoses.
* Strong team collaboration skills.
* Proficient report writing and IT skills.
* Experience liaising with external agencies.
* Excellent communication skills.
* Understanding of homelessness and related issues.
* Ability to plan and implement support programmes.
* Flexibility in approach.
* Full driver's license (desirable).
Focus Ireland is an equal opportunities employer.
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