Location:
Dublin, Ireland
Job Purpose
The Commercial Manager is responsible for driving revenue growth, profitability, and strategic market expansion in Ireland. This role combines strategic commercial leadership with hands-on management of sales, pricing, contracts, and customer relationships across calibration, measurement, and technical services.
Key Responsibilities
Commercial Strategy & Growth
• Conceive, develop, and implement the commercial strategy aligned with business objectives and market opportunities
• Identify new revenue streams, sectors, and customer segments within metrology, vision, calibration, and measurement services
• Lead market analysis, competitor benchmarking, and pricing strategy development
• Support and develop country-wide long-term business planning and forecasting
Sales & Business Development
• Manage and grow key customer accounts, including OEMs, regulated industries, and industrial clients
• Lead business development initiatives, tenders, and contract negotiations
• Agree sales targets with the management team, monitor performance, and ensure achievement of revenue and margin goals
• Collaborate with technical teams to develop customer-specific solutions
Contracts, Pricing & Commercial Governance
• Oversee contract reviews, renewals, and commercial risk management
• Ensure pricing models reflect cost structures, service complexity, and margin targets
• Support bid preparation, quotations, and service-level agreements (SLAs)
• Ensure compliance with commercial policies and regulatory requirements
Customer & Stakeholder Management
• Act as a senior point of contact for key customers and strategic partners
• Build long-term relationships based on trust, technical credibility, and service excellence whilst researching, assessing, and expanding the customer base
• Represent the business at industry events, audits, and customer meetings
Leadership & Collaboration
• Lead and mentor sales and commercial team members
• Work closely with operations, quality, finance, and technical teams to ensure seamless service delivery
• Drive a culture of accountability, continuous improvement, and customer focus
Key Performance Indicators (KPIs)
• Revenue growth and gross margin performance
• Sales pipeline value and conversion rates
• Customer retention and satisfaction levels
• Contract profitability and pricing effectiveness
• Market share growth in target sectors
Skills & Experience
Essential
• 5+ years' experience in a commercial, sales, or business development leadership role
• Background in metrology, calibration, instrumentation, vision inspection, engineering services, or a technical B2B environment
• Strong contract negotiation and pricing experience
• Ability to translate technical services into customer-focused commercial solutions
• Excellent communication, presentation, and stakeholder management skills
• Strong commercial acumen with strategic thinking and P&L awareness
Desirable
• Experience working with regulated industries (e.g. pharma, medical devices, aerospace, manufacturing)
• Knowledge of ISO standards related to metrology and calibration (e.g. ISO/IEC 17025)
• Experience managing tenders and framework agreements
• People management or team leadership experience
Qualifications
• Degree in Business, Engineering, Science, or a related discipline (or equivalent experience)
• Commercial or sales qualifications are an advantage
Personal Attributes
• Results-driven and strategic thinker
• Customer-focused with a consultative approach
• Confident decision-maker with strong negotiation skills
• Collaborative, credible, and comfortable in a technical environment
Additional Information
• Travel may be required to customer sites, with potential UK travel to HQ and industry events
• Competitive salary, bonus, and benefits package