Administration Specialist Job Description
This role involves working in a dynamic team to provide exceptional customer service and technical support. The ideal candidate will possess excellent communication skills, a proactive attitude, and the ability to work effectively in a fast-paced environment.
Responsibilities:
* Provide top-notch customer service via phone, email, and chat
* Triage tickets and prioritize tasks accordingly
* Liaise with the technical team to resolve issues efficiently
* Update and maintain accurate records using CRM systems
* Assist with planning and organizing schedules to ensure smooth operations
Requirements:
* Bachelor's degree in Business or related field
* Minimum 1-2 years of experience in customer service or administration
* Fluent English language skills, both verbal and written
* Excellent telephone manner and communication skills
* Proficient in CRM packages and Microsoft Office Suite
Benefits:
* Paid holidays and sick leave
* Opportunities for career growth and professional development
* A supportive and collaborative work environment
About This Role:
This is a full-time position based in Plassey, Limerick. The successful candidate will be working Monday to Friday, 9:00am to 5:30pm. If you are a motivated and customer-focused individual looking for a new challenge, please apply now!