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Bilingual (chinese-english) risk prevention specialist (6 month ftc), kyc

Amazon Web Services (AWS)
€40,000 - €60,000 a year
Posted: 22 July
Offer description

Bilingual (Chinese-English) Risk Prevention Specialist (6 month FTC), KYC

Join to apply for the Bilingual (Chinese-English) Risk Prevention Specialist (6 month FTC), KYC role at Amazon Web Services (AWS)

WORK LOCATION: This is a remote, home-based role. Permanently working from home from any location in Ireland.

PLEASE NOTE: It is mandatory for the candidate to live or be willing to relocate to Ireland.

Contract: 6 months

Start Date: End of June/July

Our overall mission is simple: We want Amazon to be the place where our customers can find, discover, and buy anything online. Whatever our customers want, we will find the means to deliver it. With your help, Amazon will continue to enable people to discover new worlds. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills and value your passion to discover, invent, simplify, and build trust with our customers and sellers.

We’re looking for Investigators to evaluate transactions and safeguard Amazon's global customer base, profitability, and brand while maintaining a high standard of customer experience. Investigators are responsible for a wide range of duties related to the investigation and elimination of online e-commerce risks.

The team’s schedule involves shifts and weekends to accommodate Amazon’s 7-day-a-week operation. Please note, shift details are confirmed only after training, requiring flexibility.


Key job responsibilities

* Investigate suspicious buyer activity and behavior that could pose risks to Amazon, customers, or merchants.
* Communicate via email and phone with buyers, merchants, and other stakeholders to assess risks.
* Maintain site quality by enforcing Amazon's Policy Guidelines.
* Identify and help minimize risks from fraud patterns and trends, escalating issues when procedures are unavailable.
* Participate in special projects and collaborate with relevant teams.
* Achieve or exceed weekly productivity and quality standards.


About The Team

The Customer Trust and Partner Support (CTPS) team aims to make Amazon the safest place to transact online. CTPS safeguards every financial transaction across Amazon’s sites, ensuring transparency and trust by designing and building risk management systems and operational processes.


Basic Qualifications

* Proficiency in both English and Mandarin Chinese, with the ability to produce grammatically correct, concise, and accurate written responses.
* Experience with Microsoft Office (Outlook, Word, Excel).


Preferred Qualifications

* Experience in customer service or retail environments.
* Knowledge of or experience in fraud/risk management.
* Background in insurance, finance, data analysis, research, translation, or training.
* Strong organizational skills and ability to prioritize multiple tasks.
* Self-disciplined, diligent, proactive, and detail-oriented.
* Excellent problem-solving and interpersonal skills, with the ability to communicate complex issues clearly.

Amazon is an equal opportunities employer. We value diversity and make hiring decisions based on experience and skills. Protecting your privacy and data security is a priority. For more details, see our Privacy Notice. If you need workplace accommodations, visit this page.

Company: Amazon Data Services Ireland Limited - A65

Job ID: A2985854

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