Job Purpose The role of Junior Service Advisor is designed to support someone who is eager to learn and develop in this space.
You will be the first point of contact for drivers and clients, providing helpful and timely support over the phone and by email.
Your main responsibility is to keep our fleet moving by organising service bookings, supporting drivers experiencing issues, and ensuring everyone receives clear, friendly, and efficient assistance.
This role has a strong focus on customer service, communication, and coordination.
Key Responsibilities Provide professional, friendly support to drivers and clients, mainly by phone and email.
Handle service bookings, breakdown calls, and general queries about vehicle care.
Communicate driver concerns to service providers in a clear, easy-to-understand way.
Update internal systems accurately and promptly.
Keep drivers informed about the progress of their requests and expected timeframes.
Help minimise vehicle downtime by following up on outstanding work.
Assist in resolving issues or escalations as directed by your Line Manager.
Follow company policies and agreed service standards in all communications.
Contribute positively to team goals and performance targets.
Support additional tasks related to the role as required.
Skills & Experience Experience within a Service Centre (motor) or similar is favorable but not required.
Confidence in speaking with customers, suppliers, and service partners over the phone.
Strong communication skills with the ability to explain information clearly.
Good organisational skills with the ability to manage multiple tasks at once.
Computer literate, with experience using Microsoft Office (Word, Excel) and internal systems.
Ability to make sensible, practical decisions when handling driver requests.
A friendly, professional manner with a focus on delivering excellent customer service.
Team-oriented attitude with enthusiasm for contributing to a positive work environment.
An interest in vehicles or previous experience in a motor-related environment is helpful but not essential.
Skills: motor Admin Communication Microsoft Suite team work