Dear Jobseeker, Find millions of jobs on single click. close
Congratulations! You have been logged in via Facebook
Please provide inputs for at least one field
Don't Miss This Step - Check Your Resume Before You Apply!
A Better Resume Means More Interviews.
Get Your Free Score in 5 Minutes!
We are the Product Health and Escalation team within the Security Customer Experience Engineering organization. Our goal is to deliver exceptional customer experiences by leveraging our teams diverse strengths and commitment to empathy, integrity, and continuous improvement. We advocate for our customers within Microsoft, ensuring their needs are met through escalation management and collaboration across engineering and partner teams. By being present when our customers need us most and boldly doing the right thing, we retain their trust and empower their success.
As a Security Customer Experience Engineer on the Product Health and Escalation team, you will own and resolve critical escalations from Microsofts top Security customers. Youll respond to those customers escalation requests via phone, email, or web, representing a 24x7x365 Microsoft Security Engineering team. As a subject matter expert in Microsoft Entra, youll engage with feature teams, account teams, and leadership to manage deeply technical issues and ensure fast resolution and excellent customer experience.
This role places you at the forefront of emerging technologies. As you grow, youll also contribute to the technical development of your peers. Were looking for individuals who put customers first, show empathy, communicate effectively, and maintain deep technical expertise in the Microsoft Entra portfolio. Successful candidates will join one of Microsofts most customer-connected engineering teams.
The ideal candidate has extensive experience leading complex, high-stakes customer engagements. Theyve demonstrated situational leadership, negotiation skills, and the ability to communicate complex technical information clearly. They use data-driven decision-making, thrive in ambiguity, and quickly acquire new skills.
#EntraJobs #MicrosoftSecurity
#CXESECURITY
Job Description
Report this job Overview
We are the Product Health and Escalation team within the Security Customer Experience Engineering organization. Our goal is to deliver exceptional customer experiences by leveraging our teams diverse strengths and commitment to empathy, integrity, and continuous improvement. We advocate for our customers within Microsoft, ensuring their needs are met through escalation management and collaboration across engineering and partner teams. By being present when our customers need us most and boldly doing the right thing, we retain their trust and empower their success.
As a Security Customer Experience Engineer on the Product Health and Escalation team, you will own and resolve critical escalations from Microsofts top Security customers. Youll respond to those customers escalation requests via phone, email, or web, representing a 24x7x365 Microsoft Security Engineering team. As a subject matter expert in Microsoft Entra, youll engage with feature teams, account teams, and leadership to manage deeply technical issues and ensure fast resolution and excellent customer experience.
This role places you at the forefront of emerging technologies. As you grow, youll also contribute to the technical development of your peers. Were looking for individuals who put customers first, show empathy, communicate effectively, and maintain deep technical expertise in the Microsoft Entra portfolio. Successful candidates will join one of Microsofts most customer-connected engineering teams.
The ideal candidate has extensive experience leading complex, high-stakes customer engagements. Theyve demonstrated situational leadership, negotiation skills, and the ability to communicate complex technical information clearly. They use data-driven decision-making, thrive in ambiguity, and quickly acquire new skills.
#EntraJobs #MicrosoftSecurity
#CXESECURITY
Qualifications
* Bachelor's Degree in Engineering, Computer Science, Information Technology (IT), Data Analytics/Science, Artificial Intelligence (AI), or related field, experience in a technology industry, cloud, technical support, and/or customer experience engineering OR equivalent experience.
* Customer-facing experience.
* Exceptional written and verbal communication skills, with the ability to tailor messaging to diverse audiences.
* Proven ability to collaborate across teams and overcome obstacles to resolve issues beyond organizational boundaries.
* Strong problem-solving mindset and passion for data-driven decision-making, with the ability to diagnose complex issues, understand customer impact, and improve support experiences.
Other Requirements
* Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:
o Microsoft Cloud Background Check: This position will be required to pass the Microsoft background and Microsoft Cloud background check upon hire/transfer and every two years thereafter.
Preferred Qualifications
Expertise in the following cloud computing technologies related to Microsoft Entra:
* Conditional Access Policies
* Privileged Identity Management (PIM)
* Microsoft Entra External ID
* Managed Identities & Federated Identity Credentials
* Azure AD Connect, Cloud Sync & Hybrid Identity Component
* Entra Registered Devices
* Entra integrations with other security products like Intune
Responsibilities
* Respond to technical escalations from Microsofts Mission Critical Security Customers as part of a 24x7x365 globally distributed Entra engineering team.
* Collaborate with Customer Lead Engineers, Product Managers, and Support Engineers to understand customer architecture, resolve break/fix issues, and support business operations.
* Share actionable insights and recommendations with customers, support, and account teams to drive self-remediation to known product issues.
* Maintain deep technical expertise in Microsoft Entra to troubleshoot complex issues, mentor others, and contribute to the growth of a global technical team.
* Communicate effectively with customers to provide timely updates and gather critical information.
* Drive product improvement by delivering customer insights, resolving technical challenges, and partnering with engineering to ensure customer success.
Locations: Dublin, Ireland
* Job Function: IT Software : Software Products & Services
* Industry: Software Services, Internet/Dot com/ISP
* Industry: Technology (IT, Telecom, Dot Com etc) (Software Consulting, Software Services Companies)
* Company Turnover: 10000 - 10000+ Crores
* Company Size: 10001 - 10001+ Employees
Job Id: 71658653
X
We care for you!
Please note: TimesJobs or its recruiting partners donot charge money or fee from candidates for recruitment or anythingelse. If anyone calls you asking for money or payment forregistration, application process, resume service, etc, then pleasereport it immediately to corporatecare@timesjobs.com
Unlock Your Potential:
Find Your Dream Job Today!
You will be redirected to the company website based on your profile
You will be redirected to the company website based on your profile
#J-18808-Ljbffr