Inside Sales Account Representative Analyst | Mid-Level | Full time
The Tag Specialist will be responsible for ensuring that all SMB advertisers have a working Pinterest Tag implemented on their website. They will respond to seller questions about Tag implementation and reporting in a timely manner by resolving tickets in Zendesk. Tag Specialists may join calls with sellers and their advertisers to ensure quicker resolution of Tag implementation to improve velocity to activation.
Responsibilities
* Solve tag tickets in Zendesk while adhering to SLAs
* Join calls with reps and advertisers as needed to resolve Tag issues
* Provide SP Manager with visibility into themes, trends, or insights from Tag tickets
* Collaborate with L&D teams to deliver trainings as needed and surface coaching opportunities to sales managers
* Measure impact of improvements after implementation (Tag Revenue Dashboard )
* Maintain documentation, how-tos, and FAQs to scale knowledge / expertise across the sales floor
* Proactively communicate any tag product updates or changes to the sales team (via Tag newsletter or other methods)
* Adhere to all support framework processes and escalation paths
* Source feedback from sellers and consolidate to provide voice of sales input to product teams
* Experience working with, presenting to, and managing both internal and external partners/customers.
* Knowledge of online advertising, web analytics, e-commerce and retail verticals.
* Knowledge of tag managers such as (GTM, Tealium, Segment, etc)
* Solid/Foundational knowledge of the AdTech world (Pinterest / Meta / Instagram / Google etc)
* Strong written and verbal communication skills
Dublin
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