We're excited to announce an opportunity to join the St. Helen's team as Guest Experience Manager.At St. Helen's, five star hospitality is built on a real welcome, consistent standards, and a thoughtful approach to every guest stay. We are now looking for a Guest Experience Manager to lead that feeling across the hotel, someone who brings polish, pace, and genuine care to every arrival, every request, and every goodbye.Who You AreYou are a natural host with high standards and the presence to lead from the floor. You understand that five star service is built on consistency, discretion, and personal touches that feel effortless. You enjoy being the point person guests remember and the leader teams trust.Our ideal candidate:Proven experience in luxury hospitality in guest relations or front officeGuest focused leader who enjoys being visible and hands onDetail driven with strong judgement and calm problem solvingConfident communicator with emotional intelligence and warmthNaturally organised and comfortable managing multiple prioritiesFluent English essential; additional languages a plusWhat You'll DoGuest Experience and VIP HostingWelcome and engage with VIP and regular guests, ensuring every arrival feels personal and seamlessCoordinate special requests, celebrations, and meaningful guest momentsLiaise daily with Front Office, Housekeeping, Food and Beverage, and Concierge teamsResolve guest feedback in real time and drive service improvementsOversee guest feedback platforms and communicate outcomes to HODs and the GMOperational SupportSupport key control procedures and guest room security standardsMaintain strong knowledge of Front Office systems and proceduresAssist with room pre assignments and group arrivalsSupport initiatives that improve service flow and operational easePeople and Team LeadershipCoach teams through visible leadership and clear expectationsEnsure reliable, consistent service for every guestMotivate colleagues to take pride in the guest journeyGuide daily improvements that strengthen teamwork and satisfactionWhy St. Helen'sSt. Helen's is now proudly part of the Hayfield Family Collection, a family owned Irish group of luxury hotels known for exceptional standards and genuine hospitality. This role gives you the chance to shape a guest experience that reflects both the character of St. Helen's and the wider collection's commitment to care, quality, and detail.The ChallengeThis is a role for someone who wants to lead from the front, set the tone for service, and raise the bar daily. It is fast paced, highly visible, and deeply rewarding for the right person.If you are ready to bring five star hosting, leadership, and real guest care to St. Helen's, we would love to hear from you.