Spanish B2B Customer Service Representative – Order to ShippingSpecific Purpose Contract – 5 Months (with potential monthly extension)Location: DublinIf you're a Spanish & English speaker with SAP and Order Management experience, and you're looking to elevate your career in a premium global setting this is a perfect contract for you. We are holding virtual video interviews this week and early next week for this role.Start date: Monday 16th FebruaryAn internationally recognised fashion and cosmetics organisation with a global footprint is seeking a Fluent Spanish & English speaking B2B Customer Service Representative to join its high-performing Customer Service & Order Management team based in Dublin.The successful candidate will have previous experience Order to Shipping and familiar with SAP.This is a fantastic opportunity to work in a fast-paced, premium environment, supporting key international markets and delivering an exceptional end-to-end order experience for business clients worldwide.The RoleIn this role, you will take full ownership of the Order to Shipping lifecycle for a dedicated B2B client portfolio, ensuring accuracy, efficiency, and a seamless customer experience aligned with luxury retail service standards.Key responsibilities include:Managing the full order-to-shipping process, ensuring internal SLAs and KPIs are metEntering and managing orders accurately in SAPActing as the main point of contact for internal and external stakeholders regarding:Stock availabilityDelivery timelinesProduct and order statusProactively managing your client portfolio and anticipating customer needsCoordinating with internal teams to resolve issues related to:Product availabilityPricing discrepanciesDelivery delays or mis-shipmentsManaging claims and reverse logistics processesPreparing reports and operational updates for management and commercial teams when requiredEnsuring every interaction reflects a premium, customer-first experienceAbout YouYou are detail oriented, customer-focused, and thrive in structured, process-driven environments.Essential requirements:Fluent English and Spanish (written & spoken)Proven experience in Order Management / Order to Shipping / B2B Customer ServiceStrong SAP experienceProficiency in MS Office, particularly ExcelKey CompetenciesStrong customer orientationExcellent planning and prioritisation skillsClear and professional communicationTeam-oriented mindsetProblem-solving ability with a proactive approachHigh level of organisation and attention to detailWhy Join?Work within an globally respected office and fashion environmentGain valuable experience supporting international marketsCollaborative, people-first culture where communication and teamwork are valuedOpportunity for contract extension based on business needsInclusive workplace that values diversity, respect, and equal opportunityApply now to secure an interview.Job Type: Specified-purposeContract length: 5 monthsPay: €36,000.00-€40,000.00 per yearBenefits:Company eventsSick payStore discountWellness programWork from homeApplication question(s):Do you have previous Order to Shipping experience?Can you start a new job on the 16th February and commit to a 5 month contract, which could be potentially extended month by month?Experience:Customer Service: 3 years (required)SAP order management: 1 year (preferred)Language:Fluent Spanish and English? (required)Work authorisation:Ireland (required)Work Location: In person