Job Overview
We are a leading retailer providing fashion, homewares and food for our loyal customers.
We operate across multiple locations, offering an extensive online store experience.
Our guiding principle is to deliver high-quality products at competitive prices while constantly developing our product ranges.
The primary role of the Department Manager is to take accountability for their department, ensuring exceptional customer care, operational standards, sales maximization, profitability, cost control, and stock management.
Inspiring team performance through coaching to achieve outstanding results and customer service.
The successful candidate will have the following key responsibilities:
Main Responsibilities:
* To deliver business targets and objectives for the department.
* To maintain and enhance the Dunnes Stores operating principles and customer service standards.
* Lead the team in accordance with the Brand vision to achieve agreed business strategies.
* Ensure all relevant health and safety policies are in place and adhered to.
* Analyse sales data, stock availability, trading patterns, and customer demands to maximize sales.
* Work closely with senior management to maintain accurate stock levels and ensure the right products are available to drive sales.
* Demonstrate excellent customer service skills, upholding the "Dunnes Stores Experience" customer service programme.
* Continuously seek innovative ideas within and outside the business.
* Establish and enforce department brand standards, regularly monitoring progress within the agreed operating framework.
* Ensure compliance with store layouts and adjacencies, adhering to centrally communicated merchandising standards and visual display guidelines.
* Responsible for training and leading your team according to the brand training programme.
* Coach your team to be passionate and knowledgeable about sales, product availability, stock control, merchandising, display standards, variation prevention, pricing, ticketing, inventory, hygiene, and customer service.
* Implement process and business changes as required by the business, on time.
* Maintain best practice in driving IStore and Online sales adherence.
* Provide regular feedback to senior managers on performance, customer service developments, and operational issues.
Required Skills and Qualifications:
* Good communication, coaching, and leadership skills.
* Customer-focused organizational and time management skills.
* Commercial mindset and relevant product knowledge.
* Problem-solving and decision-making skills.
* Visual merchandising skills.
* People management skills.
* IT skills.
* Department or team leader experience in a fast-paced retail environment and customer-focused business (preferable).
Equal Opportunities Employer: We welcome applications from diverse candidates.