Role Description
Content moderators serve as an important line of defense by helping improve the quality and safety of online content while gaining hands-on job experience. You will deliver value to our clients, while making a larger impact on society.
Role Details
* Review, classify and/or remove content according to client guidelines, using specific tools and channels
* Understand and remain updated on changing client policies and guidelines
* Investigate, resolve, and relay complex content issues to the broader Trust and Safety team
* Process and analyze complex legal removal requests efficiently and accurately for international complaints according to client guidelines and procedures
* Comply with all client published policies and procedures and any legal and regulatory requirements that the company is obliged to adhere to
* Serve as an advocate for the user community
* Participate in process improvement initiatives that improve quality and efficiency of work
* Participate in continuous training programs and workgroup discussions for optimal development in the role
* Engage in conversation around socially sensitive topics with the purpose of keeping our communities safe
Basic Qualifications:
* Strong coping, emotional resilience, and stress-management skills
* Excellent comprehension, communication, and Italian skills
* Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies
* Strong attention to detail
* Comfort synthesizing and analyzing information from multiple streams
* Strong critical thinking and decision-making skills
* Minimum 1-2 years customer service experience in a professional work environment
* Consistent high quality performance at or above target
* Must be over the age of 18
* Work Hours: Must be flexible to work in a 24/7 environment
Preferred Qualifications:
* Previous legal experience/studies or experience with legal processes
* Previous content review experience
* Good knowledge of social media, associated technologies and online trends
Professional Skill Requirements:
* Results & detail oriented
* Strong written and verbal communication skills
* Exceptional interpersonal skills and a commitment to professionalism
* Can critically assess content strictly against client guidelines
Benefits
* Working for an international enterprise company
* Great training
* Company social events
* Opportunities for career progression