At Dean Group, we design and operate hotels that are rich with character and rooted in culture - from our flagship The Dean hotels to one-of-a-kind independents. Born in Dublin, we've grown into a global collection spanning Europe and the US. Our spaces are shaped by personality, not playbooks, and our people know that genuine hospitality comes from warmth, not scripts.Position: POWER Gym Front of HouseLocation: POWER Gym at The Dean DublinKey AreasProviding exceptional customer service and front desk supportAssisting with gym floor engagement, cleanliness, and member experienceUpholding POWER's premium service and operational standardsJob PurposeOur FOH Team Members are the first point of contact for members and guests at POWER, providing a warm, professional, and high-end service while supporting daily operations. They handle check-ins, class transitions, membership inquiries, and retail sales, while also maintaining cleanliness and collaborating with trainers, managers, and housekeeping to ensure a seamless and engaging club environment.The ideal candidate will have a minimum of 1 year of experience in a customer-facing role, preferably in a premium hospitality, retail, or fitness environmentKey Responsibilities:Member Experience & Customer ServiceGreet members and guests with a warm and professional welcomeAssist members with check-ins, class bookings, and membership inquiriesProvide information on class schedules, club policies, and upcoming eventsHandle retail and product sales, ensuring accurate transactionsClub Operations, Cleanliness & MaintenanceMaintain an organized, clean, and efficient reception and lounge areaAssist in maintaining changing rooms, workout spaces, and common areas, ensuring they are tidy and well-stockedWipe down and sanitize reception desks, seating areas, and high-touch points throughout the dayRestock towels, toiletries, and other member amenities as neededAssist housekeeping and trainers in ensuring equipment and studio spaces remain clean and organizedTeam Collaboration & CommunicationWork closely with trainers, housekeeping, and management to ensure seamless daily operationsSupport in member engagement initiatives, ensuring every member feels valuedAssist in gathering member feedback and reporting concerns or issuesPreferred Experience & SkillsA minimum of 1 year of experience in a customer-facing role, preferably in a premium hospitality, retail, or fitness environmentA positive friendly attitude.High attention to detail.Passionate about their work.Have a passion for wellbeing, customer service and a willing to go the extra mile for both guests and colleagues.Excellent communications skills.A team player but capable of working on their own.Benefits:Global discounted staff room rates across the group50% off Food and 25% Beverage across the groupAdditional Annual leave with ServiceFriends and Family discountGym Membership Discounts*Continual training and developmentCareer progression within the GroupGratuities *Meals on shiftBike to work schemeTaxsaver for travelRefer a friend schemeWellness at work events and access to wellness platformEmployment Assistance ProgrammeGroup discounts for cinema tickets, shopping deals etcTeam appreciation daysService recognitionRegular fun-filled activities and gatherings for all teams across the groupApplicable to certain positionsThe Dean Group owns and operates a number of hotel across Ireland, in certain instances we may feel your skills and experience may suit another role we have available. By submitting your application, you are permitting The Dean Group to contact you for other opportunities within the Group.LP