Join the Sheraton Family and Elevate Your Career
We are seeking a passionate and dynamic Front Office Supervisor to join our team. This role is essential to ensuring that our guests receive a first-class service experience, making their stay at Sheraton Hotel, part of the Hodson Bay Group, unforgettable. If you are someone who thrives in a fast-paced environment, has a can-do attitude, and a strong commitment to delivering exceptional guest service, we want to hear from you
Key Responsibilities:
* Guest Relations: Deliver a superior guest service experience that aligns with our 4-star quality standards.
* Team Leadership: Lead and train your team to excel in customer service and achieve sales targets.
* Operational Efficiency: Oversee the day-to-day operations of the Front Office, ensuring procedures and standards are met.
* Sales Maximization: Actively participate in reaching monthly sales targets across all reception areas.
* Training & Development: Coordinate training manuals and sessions for front office staff to ensure a uniform level of excellence.
* Inventory Management: Responsible for maintaining adequate stock of printed matter and stationery.
* Health & Safety: Ensure a safe working environment by adhering to hotel's Health, Safety and Fire Procedures.
Qualifications Required:
* Previous experience in a similar role within the hotel industry.
* Excellent spoken and written English.
* Strong teamwork skills.
* Proven planning and organizational abilities.
* Basic IT skills.
* Ability to work independently without direct supervision.
* Flexibility and adaptability to change.
Note: A relevant third-level qualification is desirable but not mandatory.
What We Offer:
* Complimentary access to our state-of-the-art Sheraton Fitness Leisure Centre & Swimming Pool.
* Free meals while on duty.
* Free parking when on roster.
* Employee recognition programs, because you are our star
* Discounts at over 8,000 Marriott International Properties across 139 countries.
* An active Sports & Social Club for networking and team-building.
Take the next step in your career with us. Be part of the Sheraton family, where you don't just work-you belong.