The 5* Glenlo Abbey Hotel & Estate, Galway (part of the MHL Hotel Collection) is currently recruiting for a Reservations Executive (Fixed term) Main Duties: Handle all incoming enquiries in an efficient, courteous and friendly manner and ensure that queries and requests are answered and followed up. Take bedroom reservations and handle guest queries by phone and email. Ensure that all reservations/ bookings are correctly handled in line with rate management and any other selling guidelines and procedures. Provide information to customers on hotel facilities, services and outlet opening times. Be familiar with local tourist attractions, amenities and activities and be able to assist customers with their requirements. Ensure that all duties are carried out according to Company procedures and that all checklists and reports are completed when required. Maximise in-house selling whenever possible and to maintain an awareness of all sales and up-selling opportunities. Be thoroughly familiar with current special offers and promotions. Promote and cross-sell other Companies in the Group where possible. Requirements: Have a real understanding of hotel operations. Excellent attention to detail Strong organisational skills Excellent communication skills Flexibility with work hours Outstanding team player Target driven and self-motivated. Proactive nature with an outgoing and friendly personality What we offer: Competitive Salary Meals whilst on duty in our employee restaurant Complimentary provision of uniforms Excellent Employee discount in all MHL Hotels and SLH Worldwide. Health & Wellness Benefit Employee Recognition Awards Career Progression Recommend a Friend scheme Travel and Bike to Work Tax saving Scheme Skills: Attention to detail Sales Microsoft Teamwork