Hours of work:
Full time Mon-Friday - out of hours phone support when required
Role -
We are looking for an enthusiastic Retail Operations Manager, who is a team player with a positive can-do attitude, to join our Group which is one of
Ireland's Best Workplaces 2023
.
About Us
You will join our collaborative working environment built on compassion, trust and respect. As part of our fast-paced Operations team, you will be on the road each day driving and increasing our retail sales, along with ensuring a high standard of customer service is provided across our 13 Leinster branches. Reporting to the Group Retail Manager, you will be supporting day-to-day branch operations to ensure smooth functioning and efficient operation of our branches to ensure sales and customer care targets plus operational excellence is achieved.
Join us and you will work with highly experienced, professional people who will work alongside you to support you in your learning and development journey with us.
Responsibilities:
Working closely with the Group Retail Manager:-
Support branch operations and sales - Sales reviews, community event support, stock control, category management, sales meetings, merchandising and ordering
Ensure branch compliance- Sales meetings, daily branch huddles, staff meetings, daily work plans, SOP and process, values and behaviours
Branch Manager Support - Frequent branch visits, daily communications, training and mentoring new and existing managers, inductions and reviews, staff performance management, rostering
Customer service - Communicate and feed into sales plan, up to date offers, analysis of latest market trends, promotions, sales days, mystery shopper, branch presentation and competitor analysis
Identify opportunities to increase revenue, efficiency, and customer engagement
Retail Purchasing- Supporting the Group Retail Manager with responsibility for core retail suppliers.
Support category management, range reviews, and promotional planning
Collaborate with HR, Finance, Buying, and Marketing teams
Support change management and group-wide initiatives
Audits - Carry out branch and manager audits
Financial Management - Purchasing and pricing, supplier management
Finance - Work closely with Group Retail Manager to communicate branch financial targets
Assist with developing a strong brand in the community - Collaborate closely with the branches and Marketing to organise community retail events, attending as required
HR - Work closely with HR on recruitment, performance management, HR branch targets
Company Ambassador - Promote our values and behaviours with our staff and our customers
Health & Safety - Ensure branches adhere to H&S regulations
Manage the property - Ensure branch layout aligns to Group requirements at all times, refit support is provided and building issues are dealt with promptly and adequate security is in place
Requirements
Retail Pharmacy management experience 5 years + essential
Retail/ Business Qualification Preferred Or Equivalent Work Experience
Strong organisation and time management skills to manage multiple locations efficiently
Strong management skills, with very good attention to detail and able to multi-task to ensure continued retail growth in our branches
Strong communication and collaboration skills
A varied role requiring a high level of flexibility.
Rostering experience
BGate, Touchstore, Softworks desirable
IT literate with good MS Office skills
Full clean Irish driving licence with access to a car
Fluent in written and spoken English
Authorised to work in Ireland
Additional tasks
Package
Competitive salary
Annual monetary incentives
Recognition days
Learning and development opportunities
Employee discounts
Corporate social responsibility initiatives
Company-wide and branch social events
We are an equal opportunities employer. We reserve the right to request an employee to be flexible in his or her duties when the business needs require it.