Delivering Exceptional Guest Experiences
We are seeking a highly skilled and dedicated individual to join our team as a Guest Operations Specialist. As a key member of our operations team, you will play a vital role in ensuring the smooth functioning of our base.
Your primary responsibility will be to provide top-notch service to all passengers, visitors, and crew. This will involve assisting with daily operations, providing information relevant to guests' flight requirements, and ensuring compliance with airport authority, Immigration, and Customs regulations.
You will also be responsible for maintaining accurate records, raising and processing invoices, and cross-checking invoices for accuracy. Additionally, you will ensure that VIP lounge areas are well-stocked and meet the highest standards of cleanliness and presentation.
To excel in this role, you must possess previous aviation or airport operation experience, excellent interpersonal skills, and IT literacy. Proficiency in Microsoft Office programmes is also essential. Additional languages are desirable, and a valid driving license is required.