Job Description
We are seeking a skilled professional to join our team as a Coffee Equipment Technician. As a key member of our service team, you will be responsible for delivering exceptional customer service and ensuring that all coffee equipment is left in a good working order.
The Role:
* Carry out a broad range of coffee equipment repair and preventative maintenance tasks from fault finding to diagnosis.
* Service equipment to a high standard, which may involve twisting, bending and lifting items in potentially demanding back of house areas as well as walking for extended periods to customer sites with tools/parts.
* Ensure all work carried out meets the correct equipment set up as per agreed specification, providing consistent coffee quality to ensure first time fix and customer satisfaction.
Key Responsibilities:
* Work proactively with the central call centre, taking day to day instructions and keeping them updated, so waiting customers are kept informed.
* Comply with all on-site arrival procedures, making contact with a manager/supervisor on site to introduce yourself and seek permission to commence work on equipment.
* Adhere to Health and Safety procedures, undertaking risk assessments to ensure that it is safe to work and bring any risks to the attention of management.
Person Specification:
* A confident individual with a passion for customer service.
* Self-motivated with a flexible approach to work, location and hours (required to work 1 in 4 weekends).
* Excellent understanding of coffee quality and associated equipment.
* Demonstrates strong problem-solving skills with an electrical mechanical background.
Benefits:
* Competitive salary up to €43k dependent on experience.
* Ongoing training and development opportunities.