Butlers Chocolates is Ireland's leading independent premium chocolate producer, celebrating over 90 years in business. We are looking for an experienced Retail Support Executive to join our busy team supporting our network of 28 Chocolate Cafes. This is a wonderful opportunity for someone who loves dealing with customers and colleagues, has a strong work ethic, great interpersonal skills, and enjoys being part of a happy, well-motivated team in one of Ireland's most loved food brands.
Job Description:
The ideal candidate will have previous experience in a retail support position and a desire to develop a career within a highly rewarding retail environment. The role involves supporting our network of Butlers Chocolate Cafes with coordination, administration, and operations.
Key Responsibilities:
Administrative and Operational Support:
· Provide administrative support to the retail function with a strong focus on attention to detail.
· Handle daily operational/maintenance queries from cafes to ensure speedy resolution and minimize disruption.
· Assist with all operational aspects of current café operations and any new site openings.
Stock and Supplier Management:
· Efficiently coordinate the ordering process for all café chocolate orders and collaborate with the dispatch team for delivery.
· Maintain an accurate and efficient stock management process for café units.
· Work with the retail team to maintain supplier agreements and associated documentation.
Sales and Reporting:
· Support current and new sales initiatives across the retail business to ensure their success.
· Process and provide weekly/monthly reports for the management team.
EPOS System Management:
· Assist with the retail EPOS system, including adding new products, implementing price changes, and coordinating with the EPOS supplier.
Product Launch Support:
· Provide support regarding the launch of products and ensure a smooth implementation.
Required Qualifications & Skills:
· A third-level qualification in a business/ retail service or a related discipline.
· 2 years of experience in a retail/hospitality/administration role.
· Proficient in MS Office (Outlook, Word, Excel, PowerPoint).
· Excellent interpersonal skills and an effective communicator.
· Flexibility in working hours when required.
· Ability to work independently and meet deadlines.
· Excellent multitasking skills & problem-solving skills, critical thinker.
· Results-oriented individual with a passion for chocolate, coffee or ideally both.
Job Types: Full-time, Permanent
Benefits:
* Bike to work scheme
* Company events
* Employee assistance program
* Employee discount
* On-site gym
* On-site parking
* Store discount
* Wellness program
Ability to commute/relocate:
* Dublin 17, CO. Dublin: reliably commute or plan to relocate before starting work (required)
Experience:
* Hospitality/Administration: 2 years (preferred)
Work authorisation:
* Ireland (required)
Work Location: In person