Field Technical Specialist
Key Responsibilities:
* Serve as a direct liaison with customers and quickly solve high-value problems.
* Collaborate with Senior Field Service Engineers to install, maintain, and upgrade customer equipment.
* Use digital analytics for troubleshooting and apply basic diagnostic techniques to assess equipment and address technical issues.
* Perform preventative and corrective maintenance on electrical, vacuum, mechanical, plasma, hydraulic, and gas systems.
* Coordinate and communicate directly with customers and fulfill additional duties as assigned.
Minimum Qualifications:
* Completion of a Bachelor's degree in a relevant field.
* Basic mechanical aptitude and willingness to learn and interpret electrical and mechanical schematics.
* Experience diagnosing and resolving basic technical challenges.
* Effective written and verbal communication skills and basic knowledge of Microsoft Excel, Word, and PowerPoint.
Preferred Qualifications:
* 1–2 years of work experience in customer/field service support or a related technical field.
* Knowledge of pneumatics, hydraulics, electronics, vacuum, or thermodynamics and familiarity with hand tools and their appropriate usage.
Physical Requirements:
* This position often requires extensive walking, standing for extended periods of time, working in tight spaces, bending, squatting, twisting, kneeling, reaching, climbing stairs and ladders, working at height, lifting up to 35 lbs., the ability to distinguish between colors and working with electricity.
* The use of Personal Protective Equipment is required in this position.