24 Months Full time contract
Onsite Mallow
Responsibilities:
Support in the day to day operation of customer service within the branch.
Provide an excellent level of customer service and advise our customers throughout
their product /financial needs journey, further improving the customer experience with
both over the phone and face to face interactions.
Take ownership and deal with customer queries in an effective, professional and
compliant manner.
Generate and execute sales from lead (where qualified to do so) to fulfilment in
accordance with the Omni-Channel ethos and activity management system.
Assist with sales campaigns including post sales fulfilment, administration and follow
up tasks.
Adopt a prompt and customer centred response to leads passed from Open24 to
maximise new business opportunities from customer base.
Perform duties in accordance with policies, procedures, whilst living PTSB's values
and Standards.
Assist the Branch Lead and wider territory team with key customer relationships.
Assist with retaining existing business and actively contribute to growing new
Perform cash administration duties, promoting, balancing and efficient daily
maintenance of ATM/SSBM policies and procedures relevant for your branch location
and model.
Perform the various roles in the branch on a rotation schedule on an ongoing basis.
Maintain knowledge of the regulatory codes and legislation impacting on day to day
work.
Commit to continuous professional development and agree an annual performance
and professional development plan with the manager.
Continuously reviews skills, and be flexible and open to feedback
Requirements:
If no APA held, the candidate must meet the minimum entry requirements of holding
an Ordinary Leaving Certificate (or equivalent) with a grade D3/O6/H6 at Ordinary or
Higher Level in five Leaving Certificate subjects (including English and Maths),
and/or 5+ years post Leaving Certificate experience.
QFA or APA in Loans and/or Savings & Investments, with up-to-date CPD hours for
the relevant CPD years. If no APA held, or only one APA in Loans ;I held, the
candidate must commit to qualifying within a 2 year period to achieve APA in both
Loans and Stamp