1. Purpose of the Role
The role is working on your own initiative and also being a key player in the sea freight team to offer solutions in a timely and efficient manner to the end customer to ensure all aspects of operation are completed with accuracy and quality.
To be a positive face on Kuehne+Nagel and to develop excellent relationships with customers.
The role will ensure that he department operates to "Best in Class" quality standards and in an environment of conscious improvement.
Follow all Kuehne+Nagel' s sea freight procedures.
The role is to comply with company health & safety and GDP Pharma Guidelines.
1. Key Results/Accountabilities expected from the Role
Day to day operations in busy office environment to include dealing with customers/customs clearance /invoicing/creditors/& other reports and administration duties..
Be aware of the importance of following the Good Distribution Practice for Pharma products along all the supply change and following all the SOP concerned with the products, if concerned.
Delivery and collection scheduling and dealing with carriers/hauliers/subcontractors and third parties.
Continued development of core exports products, dairy/reefers/SRM.
Liaise with overseas partners to ensure the department is proactive in providing a quality operational performance.
Foster and develop good relations with both existing and potential customers to ensure retention and growth.
Develop in depth knowledge of all aspects of the role to ensure full ownership.
Deal with all customer phone sales and/or customer queries.
Establish a good working relationship with the sea freight department and its customers.
Ensure that all tariffs are kept up to date on the system.
Maintaining and/or implementing good working practices & procedures to ensure that the department run efficiently and with professionalism.
Proactive participation and adherence to the company QSHE system.
Delivering excellence in quality and customer service every time.
Managing your performance via Key Performance Indicators as discussed with your manager.
Pro-actively look for continuous improvement with the department to ultimately provide the customer with an efficient and professional service.
Promote KN positively with customers through high quality of work, excellent communication, ro-active approach and positive attitude.
Supporting other operations by having flexibility around working in different locations.
Report all non conformities to your Manager.
Respond to all queries in a timely manner with accurate and complete information.
Experience & Expertise
Freight forwarding industry certification. Preferable to have excellent multi modal Freight & Logistics understanding
Experience in a similar position in the past and distribution expertise.
Experienced in updating the tariffs.
Used to work Maintaining and/or implementing good working practices & procedures to ensure that the department run efficiently and with professionalism.
Proactive participation and adherence to the company QSHE system.
Delivering excellence in quality and customer service every time.
Familiar with managing your performance via Key Performance Indicators as discussed with your manager.
Pro-actively look for continuous improvement with the department to ultimately provide the customer with an efficient and professional service.
Excellent communication skills and ability to escalate internally in a correct manner. Strong written communication skills are crucial.
Highly proficient in Microsoft Office (Excel, Word and Outlook).
Job Types: Full-time, Permanent
Benefits:
* Bike to work scheme
* Company events
* Company pension
* Employee assistance program
* On-site parking
* Private medical insurance
* Sick pay
Application question(s):
* What is your salary expectations?
Experience:
* Sea freight: 2 years (required)
* Logistics: 2 years (required)
Work authorisation:
* Ireland (required)
Work Location: Hybrid remote in Park, Swords, CO. Dublin
Application deadline: 30/06/2025
Reference ID: Seafreight Forwarder