As a
Property Manager
, you will be responsible for overseeing a diverse portfolio of properties, managing maintenance queries, tenant arrears, and ensuring compliance with Irish property regulations.
Your role will involve liaising with landlords, tenants, and service providers to maintain high standards and maximize rental yields.
What We're Looking For:
* Strong knowledge of
letting laws, RTB regulations, and property management best practices.
* Excellent communication, negotiation, and organisational skill.
* Ability to work independently and manage multiple properties effectively.
* Proficiency in property management software (Yardi preferably).
* A
PSRA license
(or working towards obtaining one) is essential.
The Property Manager will be a self-motivated, results-oriented professional responsible for managing a diverse portfolio of residential properties. This role encompasses site management, financial oversight, emergency response coordination, and letting services.
The successful candidate will excel at tenant management, conflict resolution, and effective communication with stakeholders, including large institutional landlords in the PRS market and the Board of Directors.
The Employee's key duties shall include (but not limited to):
* Manage the maintenance work order dashboard – MaintenanceIQ – to ensure all maintenance items are triaged, responded to and actioned accordingly.
* Ensure regular communications with residents, contractors and all other key stakeholders (including colleagues) on ongoing maintenance items to ensure cohesive approach to service delivery.
* Monitor performance statistics on MaintenanceIQ to ensure tickets are responded to within targeted timeframes and extract reports to understand trends in maintenance tickets.
* Resolving day-to-day reactive property maintenance issues and assisting with planned preventative maintenance programme.
* Tracking upcoming available properties and ensuring our CRM systems are accurate at all times.
* Checkout and turnover of vacant properties in conjunction with our Occu Services team.
* Oversight of condition reports produced by Occu Services team and recommending deposit returns or deductions to the Head of Residential Operations.
* Carry out property inspections (as per Client contractual requirements).
* Day to day management of tenant queries by overseeing the centralised inbox and actioning/escalating queries appropriately.
* Tracking rental payments and dealing with arrears in accordance with the RTB regulations.
* Tracking contract renewals / reviews and issuing letters in accordance with the RTB regulations. Managing any RTB cases from inception to decision.
* Dealing with conflict situations, demonstrating confidence and ability to deal with complex matters in a professional and efficient manner.
* Produce reports on asset performance as required.
* Maintain strong working relationships with key stakeholders including preferred suppliers, business partners, and clients (both internal and external).
* Ensure all management systems are kept up to date and maintained.
* Ensure that only approved and suitable contractors are instructed in line with internal processes.
* Assist team with reporting to Clients – weekly / monthly / quarterly – by running regular arrears reports and coordinating with finance teams to assist with client and internal reporting requirements.
* Ensuring compliance with Residential Tenancy Act 2004, Health & Safety Legislation, Fire Services Act 1981, Occupiers Liability Act 1995, Waste Management and Litter Pollution Acts and Data Protection Act.
* Work with team to coordinate on all maintenance requests, tickets, works and resident communication.