Job Description
Posted Friday 23 January **** at 01:00
Established in **** with a single store in the Northwest of England, the JD Group is a leading omni-channel retailer of Sports Fashion, Outdoors and Gyms with our colleagues working in stores across several retail fascias in many markets around the world.
JD Sports Fashion Plc was listed on the London Stock Exchange in **** and has been a FTSE100 publicly quoted company since **** and continues to grow in the UK and internationally.
We want to be the leading global omnichannel retailer in the sports and outdoor industry.
To be a part of this successful company and help us to achieve this you will have the desire to ingrain our strategic goals of being a people-led, innovative and customer-focused organisation which provides operational excellence whilst identifying new areas of growth as part of our day to day objectives.
Role Overview
We are looking for an Enthusiastic Floor Manager ready to step into a junior management role and advance within their management career.
As the vital link between management and staff you will have avid collaboration opportunities with senior managers, championing yours and your teams career development.
Responsibilities
Ensure the highest level of customer satisfaction by driving and maintaining exceptional service standards and promptly and addressing customer needs.
Drive team sales through effective merchandising, stock replenishment & team motivation.
Lead and develop the shopfloor team to ensure high performance, engagement and adherence to store policies and procedures.
Ensure the shopfloor is consistently clean, organised, and visually appealing to enhance the customer shopping experience.
Ensure that stock replenishment is completed regularly.
Provide excellent customer service, addressing inquiries and resolving complaints professionally.
Help manage day-to-day operations, including opening and closing procedures.
Support cash management tasks, such as processing transactions and reconciling tills.
Foster a positive work environment by leading, mentoring, and mentoring and developing store colleagues to enhance their performance and engagement.
Role Objectives and KPI's
Contribute to achieving or exceeding the store's monthly sales target.
Drive all additional KPIs including but not limited to Units, Conversion, ATV, UPT .
Achieve upselling or cross-selling targets.
Maintain a high Net Promoter Score.
Ensure stock accuracy during store Audits.
Ensure all new colleagues complete mandatory training required.
Ensure employee satisfaction stores or engagement survey results meet or exceed company benchmarks.
Skills and Experience
Previous supervisory or management experience in a fast-paced Retail/Customer Facing environment
Passionate about retail & hold a good understanding of the latest trends and our competitors
Previous experience of coaching and developing individuals
Strong attention to detail & ability to maintain high standards on the shop floor
Promote JD Group values to internal and external stakeholders
Benefits
Monthly discretionary bonus schemes
Company discount of 25% off a large number of products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors)
Exclusive deals and discounts and offers from retail and hospitality businesses through our online benefits platform (TELUS Health)
Access to digital health and well-being services through our benefits platform (TELUS Health)
Health cash plans
Wide range of internal development courses to support personal and professional development throughout your career journey with the Group
Access to apprenticeships & accredited qualifications - Earn while you learn and gain nationally recognised qualifications (England Only)
Discounted Gym memberships at JD Gyms
Access to colleague networks, to share lived experiences and support initiatives that drive positive change.
Opportunities to volunteer and contribute to JD Foundation
Employer engagement forums to help influence positive change
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