Job Purpose
To work in a fast-paced, customer-focused environment, delivering exceptional service via phone and email. The role involves proactively managing customer enquiries, generating new sales leads, and supporting existing business relationships across Ireland. You will also be responsible for a range of administrative and operational tasks to ensure the sales function runs efficiently and professionally, assistance within the warehouse may be required during busy periods
Key Responsibilities:
Duties will include but not limited to the following:
Sales and Business Development
* Liaise with customers in a professional and timely manner
* Prepare and follow up on quotes and process customer orders
* Meet and exceed set sales KPIs and targets
* Conduct product research and assist with product identification
* Handle customer queries, issues, and complaints, ensuring timely resolutions
* Perform sales and market analysis when required
* Actively support the growth and development of the Irish markets
Administrative
* Maintain accurate and up-to-date LIONS reports and call logs weekly
* Handle invoicing processes accurately and efficiently
* Scan, photocopy, and file documents as needed
* Answer calls and emails, transferring to appropriate departments or team members
* Liaise with couriers and freight forwarders to resolve shipping issues and raise claims where necessary
* Draft and format relevant documents for internal and external use
* Assist with general sales team administration and provide cover for office admin as needed
* Ensure all paperwork and numerical records are accurate and complete
Additional
* Represent the company at UK, Irish and European trade shows when required
* Assist and support the warehouse during busy periods
* Participate in training sessions, workshops, and internal meetings
* Occasionally travel across Ireland meeting customers and prospects
* Assist with special projects and assignments, maintaining full confidentiality
Travel Requirements
* Attendance at local and international trade shows
* Occasional travel across Ireland
Experience and Skills
Work Experience
* Proven experience in a fast-paced, customer-facing sales or support environment
* Demonstrated ability to work effectively in a team setting
* Experience meeting tight deadlines and managing multiple priorities
Knowledge and Skills
* Highly organised, self-motivated, and able to work independently
* Excellent communication and interpersonal skills
* Strong IT skills including Microsoft Office (Excel, Word, Outlook)
* High level of numeracy and literacy
* Strong attention to detail and accuracy in administrative tasks
* Understanding of international markets, ideally with experience dealing with suppliers across Europe
* Sound problem-solving and decision-making abilities
* Knowledge of relevant products, industry trends, and market demands
Language Requirements
* English (verbal and written)
Desirable Experience
* Previous experience in telesales, area sales, or business development roles
* Background in agricultural or construction machinery industry or automotive spare parts
What We Offer
* Dynamic and supportive team environment
* Opportunities for international travel and professional development
* Exposure to a diverse client base and expanding markets
* Opportunity to be a part of a new an dynamic business
* Competitive salary and performance-based incentives
Job Types: Full-time, Permanent
Pay: From €28,000.00 per year
Benefits:
* Company events
* Employee assistance program
* Sick pay
Work Location: In person