Overview
We are actively recruiting experienced Front Office Manager for a busy 4* Hotel in Cork
The Role
* Under the general guidelines of the GM / DGM, ensure the day-to-day Front Office operations are carried out in line with Department and Hotel standards
* Provide quality service to guests at all times, dealing with all complaints arising in a timely manner
* Carry out duties in accordance with statutory, health and safety requirements
* Assist with Front Desk activities / guest queries and check in / out of guests, manage shift if required
* Deal with all Accounts enquiries relating to the Department and manage payments, ensuring they are balanced and accurate
* Assist with the induction, training, mentoring and supervision of all Team Members
* Track and monitor weekly customer feedback and respond as appropriate
* Review Customer Service feedback targets and implement corrective action if / as required
* Ensure guest satisfaction standards are maintained by the Reception Team
* To control all costs, including payroll, associated with the Department
* Motivate the Team Members towards achieving the Sales targets for Front Office
* To liaise with the Revenue and Reservations Manager in maximising Front Office sales
The Person
* Have 2/3 years previous management experience in Front Office Supervisory or Management operations in a 4/5 star hotel
* Have excellent interpersonal skills - be a genuine, friendly, welcoming person
* Have an appropriate 3rd level qualification in Hospitality/Hospitality Management or a relevant discipline
* Have extensive experience working with Opera Cloud PMS
* Be experienced with MS Office packages such as Outlook, Word, Excel, etc.
* Be flexible, be prepared to help out the rest of the Team in a willing and positive manner
* Have excellent attention to detail
* Have a pro-active approach to selling
* Have excellent spoken and written English
For full details please contact Richard Lynch at 086-8333677. Email current CV in Word Format to Richard@rlconsult.com including Reference contact information
Please note, we are only accepting applications from persons who have the permission/ right to live and work without restriction in Ireland.
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