Real people recruitment is working with a well-established 4-star hotel located in North Dublin is currently seeking an experienced and motivated Reception Manager to lead its Front Office team. This is an excellent opportunity for a highly organised hospitality professional with a genuine passion for guest service and team leadership.
Job Title: Reception Manager
Department: Front Office / Reception
Reports To: Revenue Manager
Interdepartmental Liaison: All Hotel Departments
Key Responsibilities
* Oversee the daily operations of the Reception/Front Office department
* Supervise and coordinate reception shifts to ensure seamless service delivery
* Maintain and continuously improve service standards through coaching, training, and performance monitoring
* Lead by example with a hands‑on approach, motivating the team to deliver a professional and welcoming guest experience
* Work closely with the HR department to support recruitment, onboarding, and ongoing training within Reception
* Ensure all administrative tasks are completed accurately and within required timeframes
* Manage communication and collaboration with Reservations, Sales, and other key departments
* Handle guest enquiries and requests in person and by phone with professionalism and warmth
* Ensure appropriate staffing levels during peak check-in and check-out periods
* Maintain accurate and up-to-date records on the property management system (PMS)
* Communicate daily operational updates to the Reception team and relevant departments
* Record, investigate, and follow up on incidents or issues arising during shifts
* Ensure Front Desk operations consistently meet high standards of hospitality and efficiency
The Ideal Candidate
* Previous experience in a supervisory or management role within hotel reception or front office
* Strong working knowledge of Microsoft Office and hotel PMS systems such as Mews, Hotsoft, Opera, or similar
* Confident, friendly, and approachable manner
* Strong leadership and team collaboration skills
* Excellent communication and telephone etiquette
* A background in sales or upselling would be an advantage
* Flexible, reliable, and committed to delivering high standards consistently
What We Offer
* Competitive salary, dependent on experience
* Complimentary meals while on duty
* Free on-site car parking
* Ongoing training and professional development
* Clear opportunities for career progression within a 4-star hotel environment
This role is available for an ASAP start, with remuneration aligned to experience and qualifications.
Skills
Hotel Operations
• Front Office Management
• Guest Services
• Hospitality
• Property Management Systems
Benefits
Free Parking
• Meals on Duty
• Training & Development
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