Job Description:
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* Exceed guest expectations by delivering exceptional service
* Ensure a professional and friendly welcome for guests
* Assist guests with luggage and personal belongings
* Transport guests to The Lodge at Harvey's Point in a timely manner
* Handle the delivery of guest laundry, messages, and parcels efficiently
* Support other departments in maintaining high standards of service
* Adhere to hotel procedures and protocols at all times
* Develop comprehensive knowledge of the surrounding area and promote it enthusiastically
* Maintain the highest standards of presentation and cleanliness throughout the hotel, particularly in public areas
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Key Skills and Qualifications:
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* Excellent communication and interpersonal skills
* Able to work well under pressure and as part of a team
* Demonstrated ability to provide exceptional customer service
* Good knowledge of the local area and its attractions
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Benefits:
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* Opportunity to develop skills and gain experience in a fast-paced environment
* Chance to work with a talented team and contribute to the hotel's success
* Competitive compensation package
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Additional Information:
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* Flexible working hours and a dynamic work environment
* Ongoing training and development opportunities