Reception Supervisor – Hayfield Manor Hotel
At Hayfield Family Collection, hospitality is more than a tradition—it's part of who we are. Our Family Tree represents trust, kindness, respect, and encouragement. As part of our culture of innovation and empowerment, we aim to deliver genuine hospitality through authentic experiences, led by a team of passionate professionals.
We are currently seeking a Reception Supervisor to join our Front Office Team at the prestigious Hayfield Manor Hotel, a proud five-star property in the heart of Cork City.
This role is ideal for a motivated, detail-oriented individual with prior front office experience in a luxury hotel environment who is ready to step into a leadership position.
About the Role
As Reception Supervisor, you will support the Reception Manager in overseeing the day-to-day operations of the front desk. You will ensure the smooth running of the reception area, lead by example, and deliver outstanding service to our guests in line with the exceptional standards of Hayfield Manor.
Key Responsibilities
· Supervise the reception team during daily shifts, ensuring smooth and professional front office operations.
· Provide a warm and efficient welcome to all guests, ensuring an exceptional five-star experience from arrival to departure.
· Support and guide junior receptionists, acting as a mentor and on-the-floor point of contact.
· Handle guest queries, feedback, and issues efficiently and professionally, resolving them with empathy and attention to detail.
· Ensure consistent adherence to hotel policies, procedures, and brand standards.
· Assist with staff training, induction of new team members, and performance development under the direction of the Reception Manager.
· Maintain detailed knowledge of hotel services, room types, packages, and local attractions to provide expert assistance to guests.
· Use Opera Cloud PMS (or similar system) to manage reservations, guest profiles, and billing processes.
· Communicate effectively with all departments to ensure guest requests and expectations are exceeded.
What We Are Looking For
· Previous front office experience
· Supervisory or senior receptionist experience is highly desirable
· Strong working knowledge of Opera Cloud or similar property management system
· Excellent leadership, communication, and interpersonal skills
· Exceptional customer service skills and a guest-first approach
· A high level of attention to detail and ability to multitask under pressure
· Professional presentation and a confident, proactive attitude
· Fluent English is required; other languages are a plus
Why Join Hayfield Manor?
At Hayfield Manor, we live by our core values:
· Our Family Tree is the Foundation of Our Success
· Grow Together
· Embracing and Nurturing our Social Responsibilities
· Genuine Hospitality Delivered by Genuine People
· Collectively We Are Diverse and Inclusive
Employee Benefits
· Bike to Work Scheme
· Company Events
· Employee Assistance Programme
· Staff Discounts across the Hayfield Family Collection
· Free On-Site Parking
· Opportunities for Career Development and Progression
Job Type: Full-time, Permanent
Work Location: On-site at Hayfield Manor Hotel, Cork
Hayfield Manor is an equal opportunity employer. We are proud to foster a welcoming and inclusive workplace where individuality is celebrated.
Job Types: Full-time, Permanent
Benefits:
* Bike to work scheme
* Employee assistance program
* Employee discount
* On-site parking
Language:
* English (preferred)
Work Location: In person