Oversee the efficient management of hotel rooms and public areas to ensure exceptional guest experiences. Key responsibilities include team leadership, quality control, guest satisfaction, and budget management.
Job Overview:
* Team Leadership: Supervise accommodation staff, manage rosters, and enforce compliance with standard operating procedures
* Quality Control: Conduct regular inspections of rooms/public areas, address maintenance issues, and maintain high standards
* Guest Satisfaction: Resolve complaints promptly and maintain effective communication with front office/reception teams
Requirements:
* Proven experience in hotel accommodation management, strong leadership skills, knowledge of health/safety regulations, and hospitality best practices
* Ability to develop staff skills through coaching and performance reviews
About This Role:
* This is an opportunity to lead a team and make a significant impact on the success of our hotel
* The ideal candidate will be a strategic thinker with excellent communication and problem-solving skills