Senior General Manager Job Description
The Senior General Manager plays a pivotal role in driving the success of our urban aparthotel brand. This senior-level position requires extensive experience in hotel or aparthotel operations, with a proven track record of delivering exceptional results.
Key Responsibilities:
* Support all Department Heads in running the property, including front office, housekeeping, maintenance, sales and revenue.
* Ensure all departments operate within the brand's Standard Operating Procedures (SOPs), monitoring and addressing any feedback in a timely manner.
* Regularly evaluate individual and team performance against goals to drive a high-performance culture.
* Provide constructive feedback through on-the-job training, performance appraisals, one-on-one discussions, and team meetings.
* Produce forecasts for revenues and costs and monitor that these are maintained within budgetary constraints, communicating any shortcomings as soon as possible.
* Ensure the hotel complies with all legislation and company requirements regarding Health and Safety (H&S) and other statutory regulations.
* Enhance the team's skills and knowledge by delivering department-specific training plans that align with strategic goals.
* Cultivate collaborative relationships with other departments, fostering effective communication and teamwork across the organization.
* Monitor and address feedback received through guest satisfaction surveys, 3rd party websites, and from guests after and during their stay, resolving any guest disputes and complaints in a professional manner and within guidelines issued.
Qualifications:
* A minimum of 5+ years' senior-level experience as a General Manager in large-scale hotel or aparthotel operations.
* Demonstrated previous success in driving substantial, sustained revenue through strategic management of commercial initiatives.
* Humble and approachable, fostering a positive and inclusive work environment.
* Forward-thinking and innovative, always looking for opportunities to improve operations.
* Self-motivated and able to inspire and lead the team effectively.
* Energetic, flexible, and adaptable to changing circumstances.
* Possesses a keen eye for detail and is highly organized.
* Ability to adapt effectively and make decisions under pressure.
* Proficiency in engaging in strategic business discussions at a higher level.
* Demonstrable ability to motivate, appraise, support, and challenge the team to deliver world-class results on every aspect of the business.
* Experience in providing training, guidance, and support to all teams, actively participating in day-to-day department activities and driving the culture of the team.
* A bachelor's degree in Hospitality Management or a related field is preferred.
Benefits:
* Paid family leave (over 1 year of service).
* Pension scheme through Zurich.
* Health and dental care through Laya.
* Bonus scheme that rewards high performers, based on core values and tied to individual property goals.
* Discounted rates for overnight stays for you, your family, and friends.
* Refer and earn scheme - earn up to £/€550.
* Cycle to work scheme - to support a healthy lifestyle and our planet.
* Education Support to help you foster new skills.
* Volunteer days: 2 paid volunteer days per year.
* Support for you and your family when you need it with our Employee Assistance Program (EAP).
Requirements and Qualifications
To succeed in this role, you will have:
* Strong leadership and motivational skills.
* Excellent communication and interpersonal skills.
* Ability to work in a fast-paced environment and adapt to changing circumstances.
* Highly organized and able to prioritize tasks effectively.
* Strong analytical and problem-solving skills.
* Experience working with budgets and financial planning.
* Knowledge of hospitality industry trends and best practices.
What We Offer:
* A competitive salary and benefits package.
* Ongoing training and development opportunities.
* A dynamic and supportive work environment.
* The chance to work with a talented and experienced team.
* The opportunity to contribute to the growth and success of our urban aparthotel brand.