Job Title: Golf Experience Manager
ROLE OVERVIEW:
* To assist the Director of Club Operations in managing all golf operation related activities including bag drop, cart operations, on course operations, services, practice facility, caddies, tournaments and events.
* To ensure the level of service and operating standards offered are in line with the club's positioning and operating strategy.
KEY ROLES AND RESPONSIBILITIES:
* To manage the day-to-day operations of each area of the golf operations.
* Attends all staff, management, golf committee and other applicable meetings.
* To develop, implement and monitor operating policies and procedures for each area of the golf operations aimed at delivering the standard of service and operations expected.
* To effectively manage the golf operations ensuring revenue and expenditure targets set in the budget are achieved, cooperate with the course superintendent about maintenance issues affecting the golf course playability.
* To manage all expenses for golf services and their team ensuring that expenses stay within the budgeted amount.
* To monitor and check the operation of golf carts, inform the management board and maintenance department to provide solutions and maintenance of the carts in accordance with the process.
* To check the operation on course such as grass cutting, bunker rake, hazardous posts, roller speed, and other abnormal changes to notify the Maintenance Department and Management Board for better solutions.
* To update the current course conditions and alert players of any maintenance or course construction work in progress.
* This includes, but is not limited to, top dressing, verti-cutting, chemical applications, fertilizers, pesticides, insecticides, or drainage repairs.
* It is the responsibility of the Golf Operations Manager to contact the course Superintendent daily to discuss conditions on the course.
* To ensure smooth traffic flow on course.
* To assist the DOCO in establishing rules & regulations for the club, customer care policies, etc.
* To handle customer inquiries on golf course such as golf rules, golf etiquettes, Club rules & regulations, etc.
* To recruit, train and develop golf operations personnel.
* To develop effective training strategies and session plans to ensure all golf operations areas provide the level of service and operating standards expected.
* Ensure all financial and human resource policies and procedures are implemented and followed by golf operations personnel.
* Consolidate detailed utilization data in a monthly and annual basis submitting reports to the Director of Club Operations as required.
* Implement effective tee time management procedures to ensure availability is optimized.
* To implement and maintain a speed of play guideline on the course.
* Represent the club at golf events, tournaments, exhibitions, and meetings as required.
Requirements:
* Comprehensive knowledge of golf club operations, golf tournament, and event organization.
* Ability to lead, supervise, and motivate a large team.
* Ability of training.
* Possess strong financial and business acumen.
* Strong service standard skills.
* Ability to relate to staff and golfers from a variety of backgrounds.
* To be a competent golfer.
* Master understanding of the Rules of Golf, golf handicapping systems, and golf tournament formats.
* Ability to multi task and manage time effectively.
* Excellent organizational skills and be able to meet deadlines.
* Ability to work with sensitive and confidential information.
* Knowledge of word processing, spreadsheet, accounting applications, and database management software.