As a Case Manager you will be responsible for:· Running Conveyancing Files - Property Purchases, Sales, Refinances· Ensuring CRM database is updated after each case development.· Meeting weekly and monthly KPI's.· Managing client accounts from inception to completion including virtual meetings under Solicitor supervision.· Maintaining professional understanding of the conveyancing/refinancing mortgage process.· Excellent negotiation and customer service skills.Client relationship management:· Ability to manage clients across departments such as purchases, refinancing, and completions.· Complete virtual meetings with clients under Solicitor Supervision.· Deal with all client queries in a timely and efficient manner.· Build, develop and sustain relationships with stakeholders – solicitors, brokers, and auctioneers.· Build great relationships across all teams within Jacob Law.Requirements:· Previous experience (min 5 years) working in business, banking or law.· Experience working in a fast-paced environment.· Client focused.· Excellent organisational skills, ability to prioritise, manage, multitask, and execute daily tasks.· Excellent communication and interpersonal skills with the ability to deal with internal and external clients.· Excellent attention to detail.· Ability to solve problems.· Be open to change and fast-paced environment.Training:· Comprehensive training provided.Person Specification:· Possess a can-do attitude and be open to rapid and evolving changes as our digital journey progresses.· The ability to prioritise workloads and adapt to unforeseen events.· A good degree of personal organisation and a structured approach to time and resource management.· Commitment to professional development.Job Type: Full-timeWork Location: In person