Department:Customer SuccessEmployment Type:Full TimeLocation:DuleekDescriptionWho are we?At Bright, we've engineered cutting-edge software for accounting, payroll, tax, and practice management. We've assembled a team of top talent and stand ready to lead the industry with our superior software solutions and unparalleled customer support.We're brilliant people creating brilliant software Join us in our mission to create brilliant software that empowers businesses to reach new heights.Our ProductsOur award-winning software helps small businesses and accountants across Ireland and the UK manage their payroll, accounts and HR practices. We take the headache out of business management and provide cost effective, real solutions to accountants and business owners.OverviewAs part of the TimeKeeper Customer Success team, you will be part of a team that supports existing customers on the TimeKeeper platform as well as helping to onboard new customers onto the platform. Your role will require you to become fully immersed in all things TimeKeeper and Bright, and you will be the resident expert on system functionality in order to be able to assist our customers efficiently and effectively. You will have plenty of input into the company direction and will be a key stakeholder in strategy and growth.Key ResponsibilitiesManage end-to-end customer relationships, from onboarding and training new customers, to supporting and facilitating existing onesCollect, collate, and analyse customer feedback and incorporate into new scalable customer success initiatives to drive subscription renewalsCreate, control and update customer-facing documentation on our helpdeskFacilitating demos and webinars to showcase the TimeKeeper platform to new customers.Any other value-add tasks and responsibilities as determined by managementSkills, Knowledge and ExpertiseMust have right to live and work in Ireland or the UKIdeally 1+ year experience working in Customer SuccessExcellent interpersonal skills with the ability to build strong working relationshipsExcellent communication skills, both written and verbal Highly computer literate including being comfortable with Google SuiteAn eye for detail, accuracy, and consistencyGood organisational skills with the ability to manage conflicting prioritiesInitiative and 'can do' attitude; embracing opportunities to suggest new ways of improving processes and engaging customersUnderstanding of audience and ability to tailor content and messaging for various channelsAutonomy to manage their own schedule and responsibilitiesComfortable working in an asynchronous mannerAbility to take feedback on board, offering and implementing solutionsEnthusiasm and self-motivationDesired but not essential, a degree in business or related fieldWhat We're Looking ForDrive & Passion: Enthusiasm for helping customers achieve their outcomesCollaboration: Ability to work effectively with team members and colleaguesAdaptability: Eagerness to embrace new challenges, systems, and processesContinuous Improvement: Commitment to ongoing development and improvementCustomer Focus: Dedication to delivering high-value, multi-disciplined customer servicesBenefitsWhat We OfferOpportunity to work with cutting-edge AI technology that is transforming the payroll and accounting spaceCollaborative, innovative team environmentProfessional development and growth opportunitiesCompetitive compensation and benefits packageQualified candidates who are passionate about client success and eager to work at the intersection of technology and business are encouraged to apply. At Bright, we celebrate individuality and create opportunities for everyone to succeed. If you're passionate about providing solutions that make a difference, we'd love to hear from you.