Client Services Director Hays Recruitment Location: Dublin € OTE Your new company Our mission at Hays Enterprise Solutions is to help shape the future workforce, connecting the best Talent with the best opportunities. Through our expertise we represent our clients globally and we are recognised by them as their workforce solutions provider. We care about people, and we enable organisations to thrive. At Hays we believe that people and culture are at the heart of every successful company. We value an inclusive and diverse environment that supports our core mission. Your new role The 'face' of the Hays service internally and externally; accountability for the delivery of all Hays' contracted services to the clients(s): end-to-end operational delivery, contract adherence, SLA / KPI success, financial performance, risk and issues management, growth/development and continuous development of the service provision to the client(s); creation and ongoing maintenance of the account plan. Build effective working relationships with all internal stakeholders across regions and globally. Ensure Enterprise Solutions is represented in a professional manner in all dealings with candidates, clients and suppliers. Provide specialist expert advice, support and recommendations to senior key stakeholders on specific market conditions including competitor activity, skills availability, demographics, and salary surveys. Develop strong relationships with HR, procurement and other senior key stakeholders. Manage client or candidate disputes in a timely and effective manner. Develop and evolve your account/portfolio. Ensure contract governance and that client agreements and changes are maintained and documented effectively. Accountable for all compliance matters and implement recommendations for improvement based on clients' needs. What you'll need to succeed Excellent relationship management and networking skills. Strong influencing and negotiation skills. Strong problem solving and escalation management skills. Able to present with impact and to facilitate workshops effectively. Experience in effective and creative recruitment strategies. Able to effectively manage change. Forecasting, budgeting and planning experience. Able to recognise and manage risk. Able to interpret data to understand and drive performance. Coaching & mentoring skills. Self-efficacy and spirit. What you will get in return Culture built on rewarding success and the opportunity to influence your earning potential Best technology in the industry and a renowned training programme to support success and drive rapid career progression and ongoing development Flexible hybrid working patterns Opportunity to take your career globally Incentives and rewards to recognise performance both locally, regionally and nationally Broad range of employee wellbeing initiatives and benefits Referral bonus scheme Community of internal support networks. Paid volunteering days for all employees under our Working for Your Tomorrow Initiative. Life at Hays presents the opportunity for growth, varied career paths, exciting challenges and a culture of inclusion that celebrates diversity. As a committed Disability Confident employer, if you're thinking of a new tomorrow for your career, whatever your background, let's work together to create it! At Hays, we share a passion for creating a culture of opportunities for our people to flourish and succeed, whatever your background. We know that diversity of perspective and an inclusive approach, which encourages those experiences and views to be heard, is great for business and therefore your career. At Hays, we share a passion for creating a culture where there are opportunities for our people to flourish and succeed, whatever your background. We know that diversity of perspective and an inclusive approach, which encourages those experiences and views to be heard, is great for business and therefore your career with us.