The 5* Glenlo Abbey Hotel, Galway (part of the MHL Hotel Collection)Glenlo Abbey Hotel and Estate is located on the bank of Lough Corrib on a 138-acre estate with the original 18th century manor house dating back to the 1740's. The Hotel comprises of 74 guest bedrooms, 11 Luxury Lodges, Corrib Room (catering for meetings, events, and weddings for up to 170 guests), River Restaurant, Palmers Bar and Kitchen, Oak Cellar Bistro, Pullman Restaurant (an original Dining Carriage from the Orient Express), Glo Spa & Wellness, 9 hole Championship Golf Course and a 21 bay driving range.This is an exciting opportunity to join an innovative and progressive Irish hotel group, The MHL Hotel Collection.Responsibilities;Greeting guests and completing procedures on check in & check outProcessing payments and balancing financial recordsHandling guest enquiries & complaints in a professional mannerDelivering excellent customer service to all guests at all timesAnswer any queries the guest may have on in house facilities and tourist information.Update all guest information on the computer system and ensure all documentation is completed, managed and maintained accurately and efficiently.Liaise with colleagues, management and external stakeholders as required.Other related ad-hoc administrative tasks where necessary.Required to work both early and late shiftsWhat we offer:Competitive SalaryMeals whilst on duty in our employee restaurantComplimentary provision of uniformsExcellent Employee discount in all MHL HotelsEmployee Recognition AwardsCareer ProgressionRecommend a Friend schemeTravel and Bike to Work – Tax saving SchemeBirthday GiftSkills:Attention to detail, Guest focused,computer literateFluent in EnglishJob Type: Full-timeWork Location: In person