This role is responsible for administering our ERP and website systems, providing technical support, generating business-critical reports, and assisting with administrative functions across departments. A key part of this role involves managing our eCommerce website ensuring system uptime, user account support, and integration with supply chain processes. The ideal candidate will be comfortable operating at the intersection of IT and business operations, especially within a supply chain-driven environment.Qualifications:Bachelor's degree in Information Technology, Computer Science, Business Administration, Supply Chain Management, or a related field (or equivalent experience)Minimum 2-3 years of experience in IT support, ERP administration, or website managementUnderstanding of supply chain processes (procurement, inventory, order fulfilment, logistics)Experience with eCommerce platforms (e.g., Shopify, WooCommerce, Magento) and ERP systems (e.g., Odoo, NetSuite, SAP, etc.)Strong analytical skills and ability to create reports using tools like Excel, Power BI, or similarPreferred Skills:Excellent communication and interpersonal skills with a proactive, service-oriented mindsetFamiliarity with APIs or system integrations between ERP and eCommerce platformsBasic knowledge of HTML/CSS or web CMS managementExperience with ticketing or help desk systems (e.g., Freshdesk, Jira, Zendesk)Knowledge of cybersecurity best practices and user access controSkillscommunication skills. System integrations Basic knowledge of HTML/CSS or web CMS management cybersecuritBenefitsAnnual Bonus / 13th Cheque