Job DetailsCustomer Service Advisor – Hybrid Clonakilty (Part-Time)Training start date: 15 June 2026. Training duration: 3 weeks (in-office). Training hours: Monday to Friday, 09:00 – 17:30.Employment type: Permanent contract, 20 hours per week, €14,716 per year.Location: Clonakilty, Ireland.Shift Details (Post-Training)Option 1 (PT1): Monday – Friday: 07:00 – 11:00; Saturday: 10:00 – 14:00; Sunday: Off.Option 2 (PT2): Monday – Thursday: 15:00 – 19:00; Friday & Saturday: Off; Sunday: 10:00 – 14:00.Hybrid working – 4 days in office, 1 day from home.Benefits22 days annual leave (pro-rata), plus 2 company days and bank holidays.Opportunity to buy additional holidays.Life Assurance (x2 annual salary after qualifying period).Access to Capita Pension Scheme.Employee Assistance Programme.Discounts on technology, travel, fitness, and more.Career progression opportunities.ResponsibilitiesDeliver excellent customer service, ensuring the best outcome for each customer.Handle queries across phone, email, webchat, and social channels.Identify and support vulnerable customers with care and empathy.Manage escalations professionally, ensuring accurate logging.QualificationsPrevious customer service experience (social media experience advantageous).Excellent communication skills.Ability to confidently use multiple systems simultaneously.Strong listening skills and customer empathy.Self‑motivated with ownership of customer issues.About CapitaCapita is a leading provider of business process services, driven by data, technology, and people. The company delivers innovative solutions that transform connections between businesses, customers, and communities.
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