Responsibilities
* To host customer conference calls, emails, and meetings both off-site and on-site
* To manage the customer order books both in terms of the customer portal and the ERP system
* To manage the information flow between the customer and the internal department through appropriate/relevant media formats
* To process identified reports including on-time delivery, forecasting and sales v forecast
* To report and monitor on key performance indicators for the Customer Service Department
* To manage the quotation process through receipt, distribution, submission and the feedback to the relevant departments
* To participate in the ECN process including the liaising with customers on ECN’s
* To help manage the “Hub” system that we have for our customers including the processing of paperwork, stocking, replenishment and distribution
* Identify improvement areas with the Customer Service function and work to implement same
* Work within the team environment to ensure day‑to‑day functions and customer care is maintained and upheld
* As part of this role there may be a requirement to travel nationally and internationally
* Any other relevant duties as deemed necessary by Dept. head
Requirements
* 3rd level degree in business or data-related or similar
* Minimum 2 years experience in similar role required
* Ability to multitask and juggle several responsibilities simultaneously
* Strong written and verbal communication skills
* High proficiency in Microsoft office (specifically excel)
* Good attention to detail and organizational skills
* Proficiency with common customer success and customer relationship management software, such as customer‑specific portals & ERP systems
Salary
* €30,000 to €36,000
Working Hours
* Monday to Thursday: 8.30am-pm
* Friday: 8:30am-4pm
* Full‑time office based
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