Certa Ireland is a subsidiary of DCC plc and part of the Energy Division of the Group. We are a leading supplier of fuel and lubricants across Ireland.
Main Purpose Of The Role
To assist in the smooth running of the depot on a day-to-day basis by working primarily on the telephone on both inbound and outbound domestic calls. Responsibilities include telesales and customer care, involvement in credit control phone calls and co‑ordination with reps and drivers to ensure excellent customer service in all areas of the sale. The Depot Assistant will support the Depot Supervisor in the day‑to‑day activities of the depot.
Availability requirement: Weekday and Weekend Flexibility.
Safety
Complete daily depot checks using the systems provided.
Report near misses using the correct system.
Report any safety concern to your supervisor.
Ensure that you are compliant in wearing the correct PPE whilst out in the yard.
Sales
Taking payment at the depot for all yard sales.
Placing domestic and bulk orders for customers over the phone and at the counter.
Promote the sales of other products in the depot.
Promote the Tesco Clubcard to customers paying for fuel.
Promote HVO as an alternative to customers over the phone.
Encourage customers to pay by credit card or COD for their domestic delivery.
Customer Service
Be customer obsessed, always trying to exceed customers' expectations.
Promote the Certa brand to customers.
Ensure that all customer queries are dealt with in an appropriate time frame to their resolution.
First point of contact on the phones, ensuring all incoming calls are handled efficiently.
Maintain good relations with existing customers.
Check customer pricing / balances while customers are on the phone.
Set up new domestic customers while the customer is on the phone, ensuring data is accurate and complete.
Administration & Other
Assist the supervisor in working with head office to ensure all processing is closed off correctly to agreed timelines.
Carry out end of shift procedures, including cashing off yard sales to ensure all paperwork is completed correctly and accurately.
Follow end‑of‑day procedures, including closing and locking up the yard while observing safety and security policies.
Complete ad hoc administration duties as required to ensure the smooth running of the depot.
Treat customers (external and internal) with dignity and respect.
Embrace the Certa way culture in daily tasks.
Be open to suggesting improvements to your supervisor.
Be willing to accept feedback and learnings.
Personal Attributes / Experience Required
Previous experience in a customer-focused role.
Experience working within a telesales environment is advantageous.
Cash handling experience is advantageous.
IT skills – proficient in Microsoft Excel and Teams.
Resilient and capable of working well under pressure.
Committed, enthusiastic and energetic.
A strong relationship builder.
A highly motivated self-starter.
Detail-oriented, focused on accuracy and attention to detail.
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