AI Automation Engineer III page is loaded## AI Automation Engineer IIIlocations: Dublin, Ireland: Dublin, Irelandtime type: Full timeposted on: Posted Todayjob requisition id: R0013172**Responsibilities:*** Contribute toward AI roadmap for AI-driven automation aligning with strategic company and client goals.* Collaborate with engineering and data teams to design and architect scalable, robust, and innovative AI solutions (e.g., automated network diagnostics, bot recommendation systems, AI agents NOC operations).* Act as the Solution Owner in an Agile/Scrum environment, managing the product backlog, writing detailed user stories, defining acceptance criteria, and prioritizing features.* Lead the evaluation, fine-tuning, and integration of open-source Large Language Models (LLMs) like Llama series & other LLMs.* Develop and own key components of the automation framework, including PowerShell and Python runbook executors.* Develop and train machine learning models for tasks such as anomaly detection, predictive maintenance, and capacity planning in IT environments.* Work with large datasets of IT operational data, performing data cleaning, feature engineering, and data analysis to improve model accuracy and performance.* Contribute to the development of internal automation tools and frameworks.* Deliver continuous service improvements by proactively identifying opportunities for process enhancements.* Proficiently develop AI/Gen AI point solutions to meet business needs.* Troubleshoot and resolve issues related to automation systems and AI models.* Engage with customers, IT operators, Network Engineers, and internal stakeholders to gather requirements, validate solutions, and ensure product-market fit.* Serve as the Subject Matter Expert (SME) on AIOps, IT Process Automation (ITPA), and Runbook Automation (RBA), providing technical guidance and insights.* Document automation processes, code, and models clearly and concisely.* Actively contribute to team results and work towards achieving team goals and objectives.* Undertake designated skill/knowledge development within the organization, including training of next-level team members.**Required Skills & Competencies:*** 4+ years of experience in IT services, with at least 3 years in: + IT Service Automation – Orchestration, Scripting, & Process Assessment. + AI Engineering – Developing and deploying AI Agents and cutting-edge GenAI & ML solutions to address complex business challenges.* Expertise in integrating various tools and building analytics/insights.* Proficiency in at least two scripting languages such as PowerShell, Python, or Shell Script.* Strong foundational knowledge across core IT domains, with a specific emphasis on Network & Network Services, including understanding network topologies, protocols, and common operational issues.* Demonstrable experience implementing solutions using state-of-the-art LLMs, with hands-on experience with both open-source models (e.g., Llama series) and proprietary models (e.g., GPT-4).* Proficiency with a major deep learning framework, preferably PyTorch, for model experimentation and fine-tuning.* Proficiency in a high-level programming language (Java, Python) and experience with containerization technologies (Docker, Kubernetes) for deploying AI models.* Solid understanding and practical experience with cloud platforms such as Azure or GCP, including knowledge of their networking services (e.g., VNets, VPCs).* Experience with AI/ML libraries and frameworks.* A strong understanding of ITIL process on one or more service lifecycle or service capability modules.* Knowledge in one or more System administrative activities like monitoring, service requests, incident management, change management, & maintenance.* Excellent communication skills with an ability to explain concepts and solutions clearly and concisely.* Experience in training/grooming people.* Excellent analytical and problem-solving skills.
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