Motor Distributors Limited, the exclusive importer and distributor of BYD, Mercedes Benz, SMART & XPENG in Ireland, wishes to recruit a passenger car Technical Training & Technical Support Specialist to lead the delivery of manufacturer-approved technical training to our network of Mercedes-Benz and SMART workshop technicians.
Reporting to both the Passenger Car After Sales Manager and Head of Passenger Car Technical, the successful candidate will be responsible for delivering high-quality technical training in accordance with the manufacturer’s standards.
This is a multifaceted role that offers great scope and variety of work, to that end the role requires a person with a high degree of flexibility and adaptability. The successful candidate will play a key supporting role for our Dealer Network Partners, Manufacturer Partners and Internal employees.
In Return We Offer
* Competitive salary
* PRSA Company contributions
* Staff purchase scheme
* Staff referral bonus scheme
* Personalised Learning and Development plans
* Career Development Opportunities
* Opportunity to Travel
* Onsite Gym
* VHI Employee Assistance Program
* Flu Vaccine
* Eye Test
* Cycle to work scheme
* Onsite parking
* Excellent working environment
Main Duties And Responsibilities
* Deliver structured technical training for Mercedes-Benz and SMART workshop technicians in line with manufacturer guidelines.
* Facilitate both classroom and hands-on workshop-based learning covering diagnostics, repair procedures, and new model technologies.
* Update and maintain training materials to reflect the latest product developments and service innovations.
* Evaluate technician performance during training and provide constructive feedback.
* Work closely with the dealer network to identify training needs and address skill gaps within the network.
* Support the maintenance of network and staff databases, continuously monitoring standards.
* Evaluate the training effectiveness, providing recommendations for improvements.
* Provide management reports on training results to assist with correct planning.
* Providing technical support to the dealer network and resolving technical issues.
* Providing excellent levels of customer support.
* Travel to various Training Forums and Events.
Required Skills, Knowledge, And Experience
* Significant experience as a qualified vehicle technician, ideally with passenger car Mercedes-Benz experience.
* Possess a strong technical background, with a proven track record in passenger car after-sales.
* Strong understanding of modern commercial vehicle systems, diagnostics, and repair techniques.
* Manufacturer training certification or experience with OEM training programs
* Previous experience in the training and development space.
* Solid working knowledge of training theories and methods.
* Experience in delivery of training across multiple formats: Instructor Led, Face to Face, Virtual & Digital.
* Excellent communication, coaching and interpersonal skills.
* Ability to demonstrate a solid blend of theoretical knowledge and practical skills to deliver engaging and effective learner experiences.
* Self-motivated and self-confident, with the ability to work on own initiative.
* Excellent presentation and facilitation skills with the ability to guide and adapt to different styles and groups.
* Strong listening and creative problem-solving skills.
* Data literate with good IT and analytical skills, and a high level of attention to detail.
* Adaptable and flexible to changing technologies, processes, and environments.
* Technology integration, familiar and comfortable with the integration and use of social and digital media for training purposes.
* The ability to influence and gain the respect of our dealer network partners.
* A persuasive style with a positive determination to achieve results and meet deadlines.
* Good project management skills, ability to plan, process and deliver results.
* Be willing to travel to dealer branches and brand training such as Mercedes-Benz Germany on occasion.
To apply for this role, please forward your letter of application, together with full Curriculum Vitae, and an indication of your salary expectations. #J-18808-Ljbffr